"My son is getting married in Italy, and Kyle and I had planned our trip around two highlights — watching our son say "I do," and experiencing Venice together for the first time. Rosa Salva was going to be the backdrop for what we expected to be the second greatest memory of our entire trip.
Due to the nationwide airport strike, we never made it. It was a deeply disappointing situation that was completely out of everyone's hands — including the hotel's.
What truly impressed us was how Rosa Salva's management handled it. After a thorough review of our case, they made the exceptional decision to authorize a full refund — something they were under no obligation to do. The communication from their team was gracious, professional, and genuinely kind throughout the entire process.
We never got to walk through their doors, but the way they treated us as guests — even guests who never arrived — tells us everything we need to know about the character of this hotel. Rosa Salva will absolutely be our first choice when we return to Venice. And we will return.
Thank you to the entire Rosa Salva team for your humanity and professionalism during a stressful time. It meant more than you know."
