Hotel Borgo Smeraldo

"We had a lovely stay for 4 nights. Rooms were comfortable and clean although some amenities were not topped up during the stay (drinking water in fridges, shampoo or shower gel etc) some staff were amazing and friendly - above all the breakfast staff were smiley and warm. Reception sadly was a poor experience with one younger lady (not Debra) who was standoffish and dismissive whenever we had a question. We ate in the restaurant one night and the staff went above and beyond to cater to our needs, fois was delicious and the pool was clean and calm."

"Serious Lack of Professionalism and Poor Management Unfortunately, I must express deep disappointment with our experience at Borgo Smeraldo. We encountered serious issues accessing guest rooms late at night, with no staff available, improvised solutions, and no timely support from the property. Even more concerning was the unqualified and unmotivated staff, a clear lack of attention to guests, and total indifference after the stay — despite multiple follow-up emails, we received no reply or apology from management. A property that presents itself as high-end should at the very least guarantee basic standards of service, safety, and customer care — all of which were completely lacking in this case. This level of management is unacceptable and seriously undermines trust in the reliability and reputation of the establishment."

"My family stayed at Borgo Smeraldo for 5 days in a beautiful Villa with a private pool and a sea view. This place is absolutely stunning! The views are breathtaking. The staff goes above and beyond. The breakfast service was outstanding. We had a beautiful private dinner on the property in a secret cave. The food, the wine, the service, and the atmosphere were unbelievable. The memories my family will have from this trip will be with us forever. Thank you!!!"