Hôtel Marana

"We have been returning to this hotel almost every year since 2017, so our disappointment comes from years of firsthand experience. Unfortunately, each visit has revealed a noticeable decline in both the quality of service and the overall guest experience. The dinner buffet is no longer what it once was. The variety has been significantly reduced, and the quality of the food has clearly declined. What was once one of the main reasons we chose this hotel has now become one of its greatest disappointments. Even more concerning is the inconsistent communication among the front desk staff. Last year, we were told that the charge for leaving behind swimming equipment was a refundable deposit. This year, we were informed that it is actually a non-refundable payment. Guests should not receive contradictory information depending on whom they speak to. This reflects poor internal communication and a lack of professionalism. What disappoints us most is that, despite nearly a decade of loyalty and extended stays, there is no recognition or appreciation for returning guests. Instead, we are met with bureaucracy and rigid policies that make us feel like just another reservation rather than valued customers. It is especially unfortunate because this is the only four-star hotel in the area, and we genuinely enjoy the beach and the location. However, loyalty should be recognized and rewarded—not taken for granted. After witnessing the hotel's standards decline year after year, we are now seriously reconsidering whether we will return. Unless meaningful improvements are made, the hotel risks losing long-term guests who have supported it for many years."

"I can honestly say this hotel is superb!! And offers it all. Very clean, comfortable, great food, great locality, towns nearby, short walk to the beach, sunbeds provided on the beach, a lovely swimming pool, and great staff. We also met some lovely people. All the staff helped to make this such a great holiday for me and my daughter. It was a gift for her 30th, and I shall forever be grateful to all the staff, especially Ricardo who sorted out the superb accommodation, and helped to make this the best 30th birthday present. Thank you. I hope to return with the rest of the family now!! Forever grateful, Anna and Ella"

"My husband and I recently spent 3 nights at the hotel as part of a tour group from the UK. The hotel is a short walk to the nearby beach, marina, supermarket and church. It's in a quiet location but easy to tour the surrounding area. The staff were very friendly, courteous and efficient. We were absolutely astonished to find that we had been upgraded to the wonderful 2 bedroom Executive suite. Wow. The suite is very spacious, beautifully appointed and spotlessly clean. We had breathtaking views over the hotel pool to the sea and mountains beyond from the bedroom, lounge and terrace. We shared a large private rooftop swimming pool with just 2 other people in the suite next door. It had a jacuzzi and a large terrace with 6 sunbeds / 2 parasols. It was a taste of luxury, we really appreciated it, thank you. Breakfast was a huge array of fruits, yoghurts, cereals, juices, ham, cheese, breads, pastries etc. All fresh and very tasty. We would highly recommend this hotel."