Club Esse Cala Gonone Beach Village

"Nos robaron durante el servicio de limpieza de la habitación. El último día de estancia, la habitación estaba hecha de prisa y corriendo y tenía explicación. Estuvieron rebuscando en nuestras cosas y robaron 100 euros del monedero de mi pareja y 70 euros de mi cartera. Como fue el último día, nos dimos cuenta una vez hecho el checkin y ya de viaje. Escribí al correo que indica su web info@clubesse.com indicando esto y ni siquiera he recibido respuesta. We were robbed while our room was being cleaned. On the last day of our stay, the room had been tidied up in a rush—and there was a reason for it. Someone had rummaged through our belongings and stolen 100 euros from my partner's coin purse and 70 euros from my wallet. Since it was our last day, we didn't realize it until after we had checked out and were already traveling. I emailed the address listed on their website, info@clubesse.com, to report this, but I haven't even received a reply."

"I wish i had paid more attention to the reviews of this hotel before I booked it last minute. Absolute scam of a hotel, and the management has done nothing but dodge any the of responsability since we been in touch with its them. The room we were allocated for our two night stay in Cala gonone was completely inhabitable. The air was thick with humidity and smelled mouldy. There were big stains of humidity in the bathroom and the room smelled like it had not been opened for months. This was right at the start of the season, the room showed signs of not having been used for months as there were cowebs with dead flies and spiders everywhere around the corners both in the ceilings and floors. I have never in my life complained at a hotel, and I wouldn’t care about some insects normally, but the air quality of this room was so terrible and hazardous, and you couldn’t breathe it in the room let alone sleep in it. We did not even stay more than 5 minutes in the room before we made our way back to Recepcion to advise they had sold us a room that was completely unsuitable for use. They failed to provide and alternative and we demanded a refund as we had not even used our booking and they didn’t have a room for us to sleep in. That must be said the recepcionists were lovely but said they couldn’t do anything for us. The administration would be in touch… Since then it’s been weeks and now over a month and a half, where we have tried to contact the agency we booked with and the hotel for a response. The worst of this whole experience is knowing the hotel is fully aware of the conditions of the rooms they are selling online, which are not fit to receive guests, but they are more then happy to take your money even if your booking go unused. It’s a joke of a hotel, and the fact that they are unable to provide any type of answer after almost 7 weeks is ridiculous. Absolutely the worst hotel I’ve set my foot in. They claim to be a 4 start hotel, but this is a classic example of a run down 2star hotel that renovates 3 rooms and adds 2 more stars to turn up the prices. Plenty of other nicer accommodations in the area, don’t waste your time here."

"Everything about our experience at Cala Gonone Beach Village sucked. It looks good in the pictures, but everything is poorly maintained and broken. The bed beds were hard and you can feel the springs through the mattress. You can hear every neighbor throughout the walls. Our air conditioning was broken and beeped constantly through the night, it took them two days to fix it despite multiple complaints. The food is all pre-made meals and they cant even be bothered to heat it properly. The pool is pretty, but bland and cold with too much chlorine. All in all a terrible experience."