The Guardian Hotel

"I ordered an Apperol spritz which I later found out should have been 14 euros. The bar tender charged me 40 euros. I confirmed the price with him and noted it was expensive. He reiterated it was 40 euros and I paid with two 20s. He had the stones to try and give me 1 euro in change. There was no mistake between 14 and 40 on my part; he certainly could have handed me back one of the 20’s but he went for the easy score with the dumb tourist."

"There was confusion about our room on the first day, and we were given keys to someone else's room and they the staff argued with us that it was our room and they would find our luggage, the room was already occupied and the occupants suitcases were already unpacked. On our second stay, and final night of the trip we arrived after a long train ride and a taxi with all of our luggage, to be told we could not stay and they were moving us to another hotel. Which had a significant impact on our final night in Rome, we have to change are airport transport and pay an additional fee and leave earlier than we had planned."

"We suffered 5 out of 7 days worth of construction! The hotel lied to our travel agent when they called to inquire about a cancellation / refund. The hotel said that the construction was ending in 1 day. Due to the construction noise which started every morning at 8:00am, we lost precious sleep which severely affected our vacation. And, when we came back to the hotel in the afternoons for a possible nap...we needed to leave the room due to the heavy construction drilling...again, the staff lied to our travel agency. We have traveled the world for business and pleasure and have never experienced these conditions, not to mention the cost of our room for 7 nights. The explanation by the staff with regard to the construction noise was, "Sorry, but we are renovating and there is a notice in the elevator". WTF!?"