Demetra Hotel

"First the positives. The location is fantastic for exploring, everything is within reasonable walking distance. The rooms are spacious and the house keeping team do a great job. The not so great! No kettle ; tea , coffee , cups in the room , this is unusual for a four star hotel. One loo roll per room per day can prove challenging, heated towel rail didn’t work , the breakfast option was very limited and not in keeping with other 4 star establishments. The reception team are very unapproachable, for example a simple “ good morning “ to guests would go a long way , but unfortunately you are made to feel like an inconvenience if you address them directly ( especially if you speak to a certain individual in the morning who will just scowl at you in silence ) 4 star review based on the location, room size and excellent house keeping. Please consider adding tea and coffee ( and a kettle) to the rooms , and maybe consider some kind of human interaction course for one of your reception team in particular."

"I would highly recommend this hotel, the rooms are beautiful, it has easy access to all of all the places you would want to visit and is a 5 minute walk from the train station. The staff are lovely and friendly. Would definitely go back."

"Unfortunately, my stay at Hotel Demetra in Rome was very disappointing. Upon check-in, I discovered that the room was not properly prepared. There were no bathroom amenities, and there was no kettle, tea, or coffee in the room. For a 4-star hotel, I believe these are basic amenities that guests should expect. The biggest disappointment, however, was the attitude of the Front Office Manager. Instead of apologizing and resolving the issue professionally, he behaved in an arrogant manner and repeatedly stated that only he and the General Manager make the decisions. This is not the level of customer service one expects from a 4-star hotel. I would like to make it clear that my review is not directed at the entire hotel staff. Some employees were polite and tried to be helpful. However, the behavior of the Front Office Manager completely ruined my overall experience. I travel frequently and stay in many hotels, so I can confidently say that this level of service is unacceptable. Unfortunately, I cannot recommend this hotel and will not stay here again."