King Hotel

"We paid for the breakfasts in advance, but they requested payment from us at check-in. We had to pay it again, then they admitted their mistake but never refunded us. They promised to do so but have disappeared for over a month. A truly sad attitude. I may have lost $20, but they lost credibility."

"NEVER BOOK HERE! The hotel is at a very unsafe place, it's a suburb north of Milan with lot of shady people hanging around the hotel. The access gate to the hotel is always open, even in the dark, which makes entering the hotel compound very easy for people who have no business there. Furthermore, it is more like a motel, where we saw also some scarcely dressed 18+ of customers getting picked up from the parking lot. We don't know for sure, but it seemed that it was for some business inside with an hourly rate if you know what I mean. The digital system to enter the hotel was broke, as we didn't receive hotel acces after we booked. We needed to stay in the parking lot and try by phone conversation with somebody to make clear what the problem was and we couldn't enter. We needed to provide details trough whatsapp, and it took >30 minutes to receive any news on how to enter, while all this was happening we were still waiting outside as it was absolutely impossible to enter the hotel. We ultimately decided to go elsewhere, as this unsafe place with 0 customer friendly processes was clearly not what we thought it would be."

"For the prices in Milan, it is more than acceptable. Smart hotel without a reception; you do everything with your phone from check-in to opening all the doors. (So don't be without your phone) Close to Milan. The breakfast is nothing special, but it's fine since there are no cafes around. As for cleanliness, we are good."