"I want to divide my review into two parts: positive impressions for which I want to sincerely thank the hotel team, and moments that, unfortunately, left a negative impression and, in my opinion, require additional attention from the management.
We vacationed as a family - with my husband and a small child - from October 12th to 24th. Therefore, the impressions for this period were mixed.
What we liked and what we want to say thank you for
Room and maid's work
We lived in the Orange Family building, room 5004/1. The room turned out to be wonderful: spacious, on the first floor, with a large balcony. A crib was provided for our convenience.
I would like to specifically mention the work of our maid. The cleaning was impeccable: the room was always perfectly clean, the bedding was changed on time, and all necessary toiletries were replenished. It is visible that the person approaches their work with responsibility and attention to detail. For the number and quality of cleaning - well-deserved 5 stars!
Animation and a special thank you to Yarynka
A special love of our vacation - the animation team and, especially, Yarinka.
This is an amazing girl and a person who truly puts their soul into their work. Thanks to her, our days became much brighter: we happily played darts, felt positive emotions, and simply enjoyed the company.
Yarinka knows how to draw people in, keep a conversation going, and create a relaxed and friendly atmosphere. She speaks several languages, which made communication between game participants easy, regardless of their nationality or language barrier. At the same time, she always supported the players, encouraged them, and involved them in the game.
I especially want to note her human qualities: sincerity, warmth, attentiveness, and kindness. You rarely meet people like that. Market, you made our vacation special! Love you! Undoubtedly, 100 stars out of 5! ❤️
Bars and cocktails
In the first few days of our vacation, we really liked the cocktails with fruit purees. They were rich, vibrant in taste, and truly enjoyable.
However, after about five days, many of these options became unavailable. The bartenders tried to recreate the original flavors with the available ingredients, but unfortunately, the result was not the same. I would like to wish the hotel to monitor the availability of necessary components more carefully and replenish supplies in a timely manner so that the quality of the drinks remains stable throughout the entire vacation, and not just in the first few days.
Beach and sea
The beach left exclusively pleasant impressions. A beautiful sandy beach, small pebbles and shells that our little son especially liked: he happily studied the different textures and explored the beach.
The only thing is that part of the pier was closed, presumably due to storm damage. But we do not consider this circumstance a drawback of the hotel: weather conditions and the consequences of natural phenomena are, unfortunately, not always under the administration's control.
Guest Relations work and attention to a child's nutrition
I want to thank the Guest Relations staff separately for their help with household issues.
When I felt unwell myself, I was allowed to bring food from the buffet. For our child, we also arranged separate preparation of boiled meat and fish without salt to diversify his diet. There wasn't as much baby formula as would be desired, but the staff tried to find possible solutions and ensure the baby's comfortable nutrition.
For your responsiveness and willingness to accommodate our family - sincere thanks.
!!! What left negative impressions and requires attention!!!
Medical care and hotel cooperation with a clinic
Unfortunately, this very situation became the most unpleasant and worrying episode of our vacation.
After visiting the pool, our little son's temperature sharply rose, reaching 40 °C. Naturally, we were very worried and sought medical help through insurance from a doctor who, according to the hotel information, should be on-site 24 hours a day.
However, around 9 in the morning, the doctor was not present. We contacted the Guest Relations staff, who contacted the nurse and doctor to clarify when they would be able to come. At that moment, every minute was important to us because it concerned the condition of a small child with a high temperature.
The nurse came first. The Guest Relations employee helped us with translation and communication, for which she deserves special thanks. However, it turned out that the nurse could not provide full medical assistance, and there were no necessary medications on site. Later, a doctor came, and a strong smell of tobacco from him immediately caught my eye, which seemed extremely inappropriate for a medical professional examining a small child.
We were sent to Anatolia Hospital. And here began a story that I would very much like the hotel management not to ignore.
We found ourselves in the hospital with the whole family in a state of extreme stress. Instead of emergency assistance, they faced lengthy paperwork, endless trips between offices, and lack of timely examination. Even before receiving medical care, my husband was offered to sign documents confirming that we had no claims regarding the services provided. It took about an hour to fill out all the documentation.
The doctor's examination took place about two hours after admission. In the end, the child was given a fever reducer, although we already had a similar drug with us.
It was very difficult to take a blood test from the small child. Then they started an IV drip, but the medical staff could not clearly explain to us exactly which drug they were going to administer to the child.
The worst started during the procedure itself. For about two hours, we repeatedly contacted the nurses, reporting that the solution was barely coming through. We were assured that everything was fine, but in fact, the IV drip was not working. Later it turned out that there was a problem with the catheter. The nurses tried to flush him, but unsuccessfully. The child cried hard, experiencing pain and stress, and the necessary help was never provided properly.
In the end, we decided to take our son out of the hospital at our own risk.
I would like to note separately that later we learned about the possible practice of sending tourists from different hotels to this clinic by agreement. We cannot claim to know all the terms of such cooperation, but after what happened, we have serious questions about the choice of medical institution to which the hotel entrusts the health of its guests.
And here the main question is not even that the hotel cannot guarantee the absence of diseases or complications. Of course, it can't. But it must provide guests with the opportunity to receive qualified medical care in a timely manner, especially when it comes to small children.
We would very much like management to review the approach to guest medical support and pay attention to the quality of the clinics where vacationers are sent. The safety and health of people must be a priority, not a formality.
Transfer organization
Another unpleasant issue arose when organizing the transfer.
We informed the Guest Relations staff in advance that we would like the car to drive directly onto the hotel grounds because we were with a small child. However, initially, we were refused and told that we needed to hand in the cards and leave the hotel premises on our own.
Subsequently, the transfer somehow ended up on the territory, but by that time we were already outside the hotel. The car itself had difficulties picking us up because it was not allowed into the zone where we went. As a result, my child and I found ourselves on the road, not knowing how to organize the boarding and resolve the situation that arose.
Perhaps from the outside it seems like a small thing, but it is from such organizational details that the overall impression of the vacation is formed. Especially when traveling with a small child and relying on the help and understanding of the staff.
In conclusion
Despite the listed shortcomings, we do not want to devalue everything good we got during the vacation. The hotel really has wonderful staff who genuinely love their job and do everything possible for the comfort of guests. The room number, cleaning, animation, beach, and individual acts of care for our child left very pleasant memories.
However, negative situations, primarily related to medical care, significantly affected the overall impression of the trip.
We understand that perfect hotels do not exist and that it is impossible to foresee absolutely everything. But it is the reaction to non-standard situations, the willingness to help, and responsibility for guest safety that largely determine the hotel's level.
I would like to wish the administration of Spice Hotel & Spa not to rest on their laurels, to listen to feedback, and to pay more attention to areas that still require improvement.
The hotel really has great potential, wonderful staff, and all the opportunities for guests' stay to leave only positive emotions. We hope that our feedback will be received not as an attempt to find flaws, but as constructive feedback that will help make things even better."
