Castello Dal Pozzo

"We spent another amazing week at Castello Dal Pozzo, our second visit. We cannot fault this hotel/resort and we like how it is slightly back, 1km or so from the lake adding, we think, to the charm and tranquillity. The reception staff were, as previously, most welcoming, efficient, attentive and couldn't do enough for us throughout our stay. Our room was excellent, very clean with great service from the housekeeping staff. The air conditioning has, we think, improved since last time, we found it to be very effective, easily controlled and quiet, most important for comfort in the hot weather. We had a number of dinners in Le Fief and Dan Garden restaurants and these were also excellent, compliments to the chefs and indeed all the staff there. The breakfast buffet was first-rate with a lot of choices and a chef cooking fresh omelettes and pancakes etc, to order. It was good to see a lot of familiar faces amongst the staff but also very encouraging to see a lot of new young people have been taken on and trained to a high standard. They, indeed all the staff were, without exception very friendly, kind and professional. Highly recommended. Suffice to say, we hope to return again next year."

"Very nice family business, well managed. Maximum comfort, whether physical, culinary, or in contact with the staff. The centennial park is simply wonderful."

"THIS IS AN EXCERPT FROM MY ORIGINAL REVIEW: We stayed in this 5*L near Lake Maggiore. Certainly worth remembering is the great courtesy, helpfulness, and friendliness of the staff (a thank you to Zaira, Michela, Oksana, Elena, Marco, and Enrico) who pampered and assisted us in every way possible. The location is certainly very beautiful with a large park, good food, and various services available. In all this, however, the disappointment was the De Luxe room, which was poorly maintained and definitely not up to the standard of the rest. THIS IS THE FAIR UPDATE OWED TO THE PROPERTY After my initial review, I was able to discuss things on several occasions with the property, which demonstrated absolute seriousness and fairness in handling my issue. It therefore seems fair to me to point out how there are still honest people who recognized the problem and addressed it immediately without hiding behind ambiguous answers. Compliments, I reiterate the beauty of the place and the professionalism of the staff. Regarding the suite, I was assured that the problem highlighted has been resolved and I have no reason to doubt it, given my authoritative interlocutor."