Hotel Antico Borgo

"Lovely hotel with great staff. We stayed here beginning of October booked through Jet 2. Check in was easy, they even brought our cases to the room and gave our 5 year old some snacks. Room was clean, a bit on the small side but acceptable. Bed was comfortable and a fridge was available. No kettle but this is standard in Italy. Room was serviced daily to a high standard. We had the half board package. The food was of good quality and staff were happy to amend if not to taste. My daughter had pasta with butter made on a few occasions and loved it. They even made her a kids Aperol spritz and gave her some colouring pens and book - small touches that make all the difference . Location is excellent, right in the centre of Riva. Lots of bars and restaurants locally. Would return to this hotel. All staff were brilliant."

"We stayed at this hotel the first week in October, we arrived late, check in was quick & easy. We missed evening meal but a cold plate of food & water was left in our room. First impressions were small, very quiet but most importantly clean & comfortable. No kettle as like most Italian hotels but we asked at reception and were lucky enough to get one the next day. We also asked for extra pillows & realised some plug sockets were 3 pins so borrowed an adapter. We left our bags & went out for a walk and was really surprised how quiet it was at 10pm there was no shops open & most places started to close, just the odd restaurants and bars open. It was pretty chilly too. After a good nights sleep we opened our curtains to a lovely Mountain View on the fourth floor to the front of the hotel with a small balcony. Breakfast was adequate, it was just the same everyday. The cold selection was ok but in my opinion a couple of more hot options would have been better, maybe some beans or tomatoes ( we just had scrambled eggs & sausage everyday). Evening meal you got to choose the day before from a set menu, we had some nice dishes but also some weird combinations that weren’t so good but it was acceptable. The restaurant is very small and the tables are so close together it can feel awkward sometimes. Breakfast you sit where you want but evening meal you get allocated a table for the week. We met some lovely couples who you can’t help but talk to as your sat so close, usually we like to keep ourselves to ourselves, but everyone was genuinely lovely we would swap tips & share the places where we’d been. Riva in general we found to be absolutely beautiful just a bit too quiet at night for us and losing the sun behind the mountain at 3.30pm it would become chilly, but we still thoroughly enjoyed our trip & stay at this hotel all the staff are very pleasant, helpful & hardworking. It’s a good base to explore the north of the lake."

"Beautiful Hotel & Views, But Food & Management Disappoint The hotel itself is beautiful with stunning views, very clean facilities, and incredibly helpful staff. However, there are a few areas that let it down. The mattresses are extremely hard, making it difficult to get a good night’s sleep. More concerning, though, is the attitude of management. They seem overly defensive and dismissive of guest feedback — it’s clear that here, the customer is not always right. The biggest disappointment, however, was the food. During our stay, we encountered uncooked pasta, slimy lasagna, and very dry chicken that appeared to have been cooked well in advance. When I asked about the lack of butter with the bread rolls, I was told, quite bluntly, that “the English don’t eat butter” — and the manager refused to consider otherwise. If you’re looking for a beautiful place to stay, this hotel delivers. But if food quality and guest service are important to you, I would strongly recommend dining elsewhere during your stay."