"My girlfriend and I stayed here with another couple for 7 nights.
Positives:-
The hotel is very clean, the rooms are spacious and the pool area is beautiful. (More on the rooms later).
The staff around the bars and pool are extremely nice and make the hotel (not so much at reception but please see the negatives).
The shuttle is super helpful and leaves on time everyday. The food at the hotel is slightly expensive but good.
They noticed it was my birthday and left me a personalised happy birthday note and a bottle of Prosecco which I am extremely grateful for and I think this was very nice of them - thank you.
The views you get whilst around the pool or eating are amazing.
Before I give the negatives, I do not leave habitual negative reviews, you will see on my account all my reviews are mostly good reviews, so you can trust I’m just being honest.
Negatives:-
The noise, because of how the hotel is built you can literally hear people walking around their rooms above you or plugging in things into the walls next to you and speaking, moving bags etc.
Your experience in this hotel is like a lottery, if you get considerate people above or beside you’ll be fine, we didn’t win this lottery.
We had someone extremely loud and inconsiderate above us, stomping around and throwing things on the floor every night for three nights between the times of 11:30pm - 1am. Honestly you could hear every step as they stomped around their room, dragged their suitcases around the rooms and were DRAGGING FURNITURE around at 12am… we could not sleep.
We bought this to the attention of the receptionists by calling them. They investigated by going to the floor with me and showing me there was no noise, as they said “ no shouting”… they were not shouting but moving furniture and banging things around which you cannot hear in the hallway but from below … in our room. Sadly, I went to reception twice pleading that they merely ask the occupants to be more considerate. One morning a gentleman at reception who never once smiled during our stay (maybe it’s just the Italian way?) said he would move us rooms. I even showed them a video taken from our room of them banging furniture around at 1am but it never felt like they took our complaint seriously at all…. When I went back to reception another woman was there and barely knew anything about it, bear in mind this is the third day now after two nights of this.. she said “ if it happens again tonight come to reception” …. Back to square one.
On our third and last night, they were at it again after coming back probably drunk from sorrento on the last shuttle and disturbed our sleep. I didn’t even bother with reporting it to reception… it was abundantly clear they did not want to do anything about it.
I understand a hotel is built a certain way, the staff did not build it, however, after the first three complaints all they had to do was as the people to politely be more considerate at night.
I also think it wouldn’t be so bad if the reception staff showed some enthusiasm, even if you aren’t friendly people, put on a smile… you work in hospitality.. we’ve paid thousands to stay at your hotel, the least you can do is pretend to be happy we’re there. I’ve had more smiles and enthusiasm from travel lodge staff.
Sorry to say but I won’t be back unless you insulate your walls and cheer your reception staff up a bit, that being said it has the potential to be really good."
