Grand Hotel Europa Palace

"A Grand Dame of Sorrento hotels. Superb position with stunning views of Vesuvius and the Bay of Naples. My wife and I had a mini suite with balcony and a superb room with brilliant air conditioning. This part of the hotel has recently been refurbished and is indeed luxurious with a great bathroom. Towels changed twice a day! The only slight downside- the breakfast. The cooked option was pretty poor, with incinerated bacon. Not a great choice, although the omelette chef deserves praise. In summary, expensive but well worth the money. Bit of a mystery as to why it is four star rather than five star. Will certainly return."

"⭐⭐⭐⭐⭐ We had a fantastic stay! The hotel is in an excellent location with beautiful views, and the décor is absolutely stunning, it genuinely feels like you're staying in a palace. The staff were exceptional, especially the reception team. Everyone was so friendly, welcoming, and happy to help. Nothing was ever too much trouble, and they really made us feel at home. I would highly recommend this hotel to anyone looking for a luxurious, relaxing stay. We can't wait to come back!"

"My wife and I checked into grand hotel Europa palace on Monday June 15th and were initially blown away by the beauty of the location and the hotel itself. The rooms were spacious and well decorated and the views were incredible. However, our stay was ruined when we returned from a day trip to find a brand new, never worn silk Gucci shirt that was hanging in the closet had been ripped, torn, and heavily soiled while we were out. The shirt is beyond repair and effectively destroyed. The damage was severe enough that we noticed it from across the room. We brought the shirt to the front desk, and after seeing the label and realizing it was a Gucci shirt, they immediately became defensive and began implying that *we* were the ones who damaged the shirt, claiming that it may have been packed improperly or caught in a zipper. for the record, the shirt was packed in the tissue paper that the sales associate at Gucci wrapped it in after i purchased it, and subsequently packed in a packing cube, and placed in a suitcase, so there is no possible way that the damage could have been caused by a zipper. They refused to take any accountability for the destruction of my property, and refused to put us in contact with the general manager who was—allegedly—unavailable until Monday June 22nd, well after we were set to check out (Thursday June 18th) We changed our travel plans to return to Sorrento to meet with the general manager after a weekend wedding we’re attending in Amalfi. I now have to take time out of our vacation that we are spending hundreds of euros on every day to address an issue that never should have happened in the first place with a manager who should have contacted us immediately after we reported the damage. My wife and I are well traveled and frequently stay in luxury hotels across the world in places like New York, Boston, Chicago, Miami, Los Angeles, Cancun, Florence, Rome, Amalfi, Positano, Vienna, London, and several other true luxury hotels in Sorrento. Never before have we had issues like this, and never had we had a hotel staff so combative when presented with an issue from their guests. This hotel is under new management as of recently, but after reading reviews from other travelers who experienced similar issues years ago (property theft/damage) it appears nothing has changed."