"I stayed at Anantara Convento di Amalfi Grand Hotel from July 31 to August 1 and paid approximately €2,300 for a room with a balcony, including breakfast.
Unfortunately, I feel it is important to warn other travelers to think carefully before choosing this hotel.
There is no doubt that this is a beautiful historic property with an incredible setting, and I fully respect the history of the place. However, when a hotel carries the Anantara name and charges prices at this level, I expect a completely different standard of cleanliness, maintenance, service, and overall experience.
When we first entered our room, we found a used bar of soap left behind by the previous guests, which immediately raised serious questions about how carefully the room had been cleaned. The bidet shower next to the toilet was also completely out of order. This was room 709 — I hope the hotel management takes note of this and finally fixes it.
Shortly afterwards, we discovered moths in the room. After expressing our dissatisfaction, we were moved to another, more spacious room. Unfortunately, there were moths there as well, along with ants. Perhaps insects are one of the disadvantages of staying in such an old historic building, but at this price level I still expect the hotel to have appropriate pest-control measures in place.
In response to our complaints, we were offered complimentary drinks at the bar. Considering the amount we paid and how much we had been looking forward to staying here, this felt like a very weak response to what had already become a disappointing experience.
We declined the complimentary drinks, and eventually the hotel offered to deduct €50 from our bill. Frankly, €50 against a hotel bill of approximately €2,300 hardly feels like meaningful compensation.
The breakfast was another disappointment. The selection was surprisingly limited for a five-star hotel of this level, and the food itself was simply not enjoyable.
During our stay, we also spent approximately another €800 at the property on a romantic dinner and food by the pool. So this was certainly not a case of guests looking for a cheap stay and complaining about minor imperfections. We were prepared to spend money for a genuinely premium experience — and that is exactly why the disappointment was so significant.
We had been travelling around southern Italy and were genuinely looking forward to arriving at Anantara Amalfi. It was supposed to be one of the highlights of our trip. Unfortunately, it became one of its biggest disappointments.
The location, views and history of the property are undoubtedly special. But beautiful surroundings alone are not enough. At this price point, guests are paying not only for the building and the view, but also for impeccable cleanliness, maintenance, attention to detail and service.
Sadly, based on our experience, the hotel did not meet the standard I associate with the Anantara brand or with a luxury hotel in this price category."
