"We stayed for 10 nights at Aulus Lindos in October 2026 and, unfortunately, there were numerous issues that made this a very disappointing holiday. The overall experience fell well short of what we expected, which was a luxury ultra all-inclusive resort which we were so excited about.
- Dietary requirements
Before booking, I contacted the hotel to check whether they could accommodate our vegan dietary requirements. I was assured that vegan dishes would be labelled throughout the buffet, that there would be options at every food outlet and that chefs would prepare dishes upon request. I was even provided with a list of specific dishes that would be available at the buffet and upon request.
Unfortunately, none of this happened.
There were sometimes no signs at all in the buffet, or many signs were missing. When there were signs, they did not mention vegetarian or vegan. There were only allergen signs i.e. milk or egg. It was impossible to know which dishes were vegetarian, as rice had meat in it for example. Signs were frequently incorrect, with the same dish carrying different labels on different days.
We complained to reception who argued that there were plenty of vegan options in the buffet. We met the F&B Manager and showed him the original correspondence, he appeared to think we were vegetarian and said they couldn’t make the promised dishes. They agreed that meals could be requested on Whatsapp however I repeatedly asked what could be prepared for us but they couldn’t confirm.
During our stay, for breakfast they could make pancakes, for dinner they could make a burger and for dessert they could make a chocolate brownie. These 3 items were very nice, however insufficient for a 10-night stay. Additionally, requesting food involved waiting up to 45 minutes for meals, even when an arrival time had been organised. Sometimes the food never arrived at all, or only one portion for a family of four. On our last night they provided a few more dishes, however by this point it was too late, having had no food available at the buffet for 10 nights.
The person who had originally provided the pre-booking assurances subsequently apologised, confirming that she had checked with F&B and that they were unable to deliver what she had promised.
There was strawberry and lemon sorbet available but this run out towards the end of our stay.
The Asian à la carte restaurant was very nice but had just one main dish containing tofu and they refused to serve tofu with anything else to provide us with more options. Service was very slow, drinks weren't refilled and we weren't even offered a dessert menu (even for fruit or sorbet).
The Italian a la carte had dairy free cheese so they could make us pizza however when we ordered they had to check stock which made us nervous as this was the only thing we could have.
The food truck had no vegan options other than chips. Even the salad and falafel contained dairy.
The Meze a la carte had orzo however it was plain orzo with nothing else in it, so not a complete meal. They did provide a local dessert which was nice.
- Food and drink issues
Food was cold (other than the food truck). Many other guests complained about this.
There were no themed evenings or a vegetarian corner as you would expect. The food was the same every day, and the worst we have experienced at a variety of 4 and 5* hotels.
For an ultra all-inclusive resort, the availability of food and drinks was very poor.
There was no snack bar and no snacks available outside of meal times. With us having breakfast at 7am and the next food outlets not opening until around 12–1pm, there was a very long period with nothing available to eat.
There were also no drinks available at the lunch buffet, just tea and coffee machines. The outside bar didn't open until 5pm.
Breakfast was problematic because the drinks fridges and bars didn't open until 10am. There was nowhere to get even water between breakfast and 10am. We had young children who were up from 6am, and with the mini fridge not being restocked daily, we had to rely on juice bottles we had fortunately brought with us and fill these up throughout the holiday. The breakfast juices were also extremely watered down and unpleasant.
The glasses had an unpleasant dusty taste, which made drinking water at meal times particularly unappealing.
The mini fridge wasn't restocked daily either, and we had to call to chase this.
Some dairy-free milk became increasingly limited as the holiday went on and eventually ran out. Sorbet also ran out during the final days.
- Service and general facilities
No spoons at the breakfast buffet. We had to ask for them daily, which was particularly frustrating with hungry young children.
The restaurant opening times were not published anywhere and the Italian and food truck would open at any time between 12-1pm.
The ice cream parlour was positioned in the main square and too far from the pool and beach areas to be worthwhile having.
Towels were insufficient. Only a limited number of fresh towels were put out, which disappeared almost immediately. With four people needing towels daily, and towels not drying properly overnight due to the weather, this was inadequate.
Only one toilet served the entire pool and beach area, resulting in queues that are particularly inconvenient with young children. The toilet was also pitch black.
We were woken at 7am every morning by the noise of cups being clanged around in the cupboard opposite our room.
There was a sewage/poo smell across one part of the resort.
Although the resort looked amazing in photos, it had some wear and tear i.e. lots of cracked tiles and hazards.
The river running through the resort, which features prominently in the advertised photos, was empty, as were the fountains. We were told these were being scaled back towards the end of the season, so the resort didn’t look particularly appealing.
There was no evening entertainment for children. The adult’s evening entertainment didn't start until 8:30–9pm which is too late for young children, and when we did stay out for it, it was really poor, the worst we have experienced in any hotel. The entrainment is also in a square, essentially a spare gap outside of the buffet/restaurants, which was poor not to have an actual stage/performing area. The amphitheatre wasn’t used, and it was disappointing that there wasn't more entertainment aimed at children earlier in the evening, particularly when this was the school holidays and the amphitheatre was available to use.
- And now the positives
The room was lovely, the beds were comfortable, the air conditioning and fridge were quiet, and the kids' club staff were excellent and very friendly. On Friday they had a foam/bubble party which the kids loved, but it’s a shame this was the only kids’ entertainment in the 10-night stay.
Unfortunately, these positives weren't enough to compensate for the number of problems throughout our stay."
