Cook’s Club Kolymbia

"Wow was a good hotel, just returned from a week in the sun and ready to go back already . We arrived very late and as greeted with a smile, quickly checked it, cases taken to the room and show in. One nice touch was a little food hamper just in case we hadn’t eaten. We have visited many 5* hotels around the world and here are my thoughts firstly Cons. Slightly small rooms but comfortable. No tea/coffee in the rooms ( maybe in the larger rooms). Sunbed issue be very early they don’t enforce the policy but we spent all the time on the beanbags which where very comfortable. Pool towels- struggled to get them I guess because of the above early birds. Pros Stunning place with awesome decor. Super clean. Great shower! Very very nice friendly people working there, they made it always smiling and couldn’t do enough for you. Choice of food in all 3 restaurants, never had a poor meals either at Breakfast, lunch or dinner with good size plates.Italian and Asian was very good. Location if you after a chilled holiday, if your after partying maybe not your place. No kids and adult only👍 Entertainment was good with live acts on, DJ with chilled house music on also. Like the fact that you can pay as you go or room charge, very convenient for us. Bus service outside the hotels only €4 to Rhodes that’s takes about 1 hour and €45 back in a taxi. Would I visit again, hell yes one of our favourite hotels and would recommend and it worked for us 100%"

"Arrived Friday evening late, coach was twice the allotted time to drop us off at cooks club which took 1 hour 30 minutes. Received a very underwhelming wrap with a thin slice of cheese and a thinner slice of ham with the obligatory few leaves of salad and a smear of mayo, which was cut in half and had to share it, it came with a few crisps. No refreshments were offered either. This was midnight now and we actually got on the coach at 22.10pm. We got to our room at 12.10am which to say was like a last resort room. Beds looked unclean, with more than a few hairs above normal,it smelt like they had just been slept in. The decoration was extremely poor, the room was not cleaned prior to our arrival. The finish was that of a room mid renovation. Being in the building and decorating trade I know a good and piss poor finish. The walls in the bathroom were part tiled and looked like the rest of the walls were covered with tile adhesive flattened to look like it was finished. The bathroom ceiling was dirty and stained, atrocious tiling to window cill, dirty and unclean facilities and cobwebs in the corners. The main bedroom area was so tired and dated it should have been retired. This is room 401. We went to reception and were told that we could not be moved as they were full. After returning back to reception because of an unclean bed we were move to their sister hotel, a far better room which was vacant because there was an issue with the bathroom door sticking but in fact there was no bathroom door !!! The porter was told to knock before entering the room in case there was someone in there. In the fridge was a half empty bottle of wine. We were told to vacate the room by 11am the next morning, it was 2am by the time we got to bed, then at some ungodly hour our bedroom door opened but on investigation there was no one in sight outside. We went for breakfast around 8am in the morning and met with staff at reception to remedy our room situation. We were given a better room but had to loiter around until 12 noon waiting for it to be ready, we wasted half the day then spent time unpacking. The new room was lovely and had a complimentary bottle of water unlike our first room. But we did point out the toilet seat was very loose a slid sideways on the toilet, and the fly screen was stuck closed. Both issues were remedied very swiftly, although it should have been checked before we got in there. We were asked to sign a disclaimer for any compensation or recourse after the holiday which in itself is admitting some liability. We were offered a complimentary drink and bottle of wine by our customer experience liaison Emmanuel who dealt with our predicament thoughtfully and with care and consideration albeit a little slow with the room preparation. This is Saturday 26th at 13.06pm. We have 8 days left of our holiday and intend to enjoy it, thank you for reading if you made it this far."

"Just left today after 2 weeks here. The food was amazing every restraunt was delicious every time. The rooms were spotless and shoutout to the cleaners who made sure rooms were freshened up every single day. The staff were unbelievable they made my experience even better. I also want to add that during our stay a small brown kitten showed up and me and my partner fed him and looked out for him I’ll attach pics if you see him show him some love he’s very friendly. We’re big cat people so we loved seeing them all around the hotel. Thanks so much for a great experience"