"As a family of 5, we had good holiday. However, as so many other reviews have said, i don't think this should be classed as a five star hotel.
ARRIVAL- Very friendly and welcoming. The hotel lobby is very nicely done, very clean. Check in was straight forward, staff very helpful.
ROOM- The room we ended up with was very nice, this was a Superior family suite. However this was after we upgraded our room before arrival. After reading reviews we paid to upgrade from a family suite with shared pool which would have been in the old side of the hotel, to a family room with balcony in the newer side of the hotel. I'm glad we did this as later on we saw the original area we was booked into which looked dated and much older. There seems to be a drastically big difference between the newer part of the hotel and the original part which is located by the main pool. All the other reviews will vouch for that. The superior family suite located on the new side was very nicely decorated with a balcony with sea view. I would say that the mini bar bothered me. It was only restocked every 2 days plus the weren't any snacks in the room. For a 5 star all inclusive I would expect some snacks and for the minibar to be restocked everyday. Also no spirits. Only beer, wine and soft drinks.
POOLS- We spent most of our time at the top pool and the splash park as we have young children. The pools were clean. Sunbeds were ok, maybe not five star quality but perfectly fine. The parasols were more of an issue, lots of broken ones around the splash park and clearly not enough to cover the amount of sunbeds. For this reason we only visited the splash park a few times and it was a lot to expect my wife and children sit in direct sunlight all day with no shade. This was disappointing as the splash park was one of the main reasons for choosing the hotel. Also there was the very predictable situation of selfish people trying to save sunbeds early in the morning before the pool was even open. There are signs stating that hotel policy is that beds cannot be reserved and towels would be removed if left idle for an hour but staff do not move them. We just moved them ourselves. We were informed by staff that this is a much bigger problem during the busier summer months.
BEACH- Only visited once as its mainly gravel and stones. Kids prefer the pool anyway so the beach is what it is. We did'nt eat at the pizza restaurant at the beach so cant comment
FOOD- The food overall was average id say. Definitely not five star quality. My wife actually had a very bad stomach bug for 1/2 days of the holiday after eating at the buffet. It needs more finesse to meet the five start label attached to the hotel.
The ala carte restaurants were also hard to get booked into, even though the hotel was fairly quite. Our visit was during the last week of the season. We booked a few before we arrived on the app. A couple of times I approached the burger restaurant to get a table and I was told no despite there being at least 10 empty tables. If you cant get booked into a single restaurant after you arrive, then you need to re evaluate the capacity of the restaurants to match the number of guests/rooms. Another disappointing factor is that unless you are by the main pool, which has the souvlaki restaurant (average at best) there isn't anywhere to get food around the pools. Every five star hotel we've been to has had burger/pizza/pool menu as a minimum. This is usually so you don't have to visit the main restaurant if you wish to stay by the pool. Because of this we had to go back to the room and get changed out of our swimwear etc every time we needed to get lunch. There is a small snack wagon at the top by the splash park which sometimes had toasties. These were disappointing however, that is if they hadn't all gone by 11am. Overall, food/dining needs a lot of improvement. Drinks were ok, cocktails were average, again there was no finesse. Bars sometimes running out of stuff which I'm guessing was due to the season nearly being over.
STAFF- The staff seemed actually very nice and helpful. I would however say that the hotel was under staffed, again I expect that this is due to our visit being at the end of the season.
ENTERTAINMENT- Staff seemed great, kids disco was a lot of fun for the little ones. No complaints here.
Overall id say there is definitely some areas which need improvement. If you're expecting a 5 star holiday, you'll be disappointed. It was ok for a last minute week away as a family. Price wise we got a fairly good deal. If we had paid the price that we was given when we first looked at the hotel I would have been very disappointed."
