Mitsis Summer Palace

"This hotel is one of three Mitsis hotels in a row on the same beach & it appears that guests are free to move between them. The food quality & choice was poor with repetitive meals daily with few changing options in the main buffet. The a la carts restaurants were better but still not 5 star. Entertainment was virtually non existent in the evenings. Staff were ok but not very friendly or welcoming with the exception of reception. We succumbed to norovirus which was sweeping the hotel & neighbouring hotels. We felt that there should have been some notification of this to ensure guests were vigilant with hygiene. Insufficient sunbeds by the infinity pools with the inevitable reserving of beds despite notices suggesting that it wasn’t allowed & that belongings would be removed but this never happened. Overall a disappointing experience which didn’t meet 4 star levels let alone 5 star,"

"Do not stay at Mitsis Summer Palace. We booked this hotel for our honeymoon, expecting a relaxing and memorable trip at what is advertised as a 5-star resort. Instead, it turned into a very stressful stay! Right from the start, things went wrong. We emailed a week in advance to confirm the complimentary airport transfer included in our booking, yet nothing was arranged. We were left stranded at the airport for around 45 minutes. Not exactly the welcome you expect on your honeymoon. But the experience got much worse. After eating at the all-inclusive buffet, my partner became incredibly unwell, and the on-site doctor confirmed it was food poisoning. Our honeymoon was effectively ruined. We were both anxious about eating anything in the hotel after that, and ended up having to leave the resort every day just to eat safely, paying extra for meals we should never have had to buy. When we reported this to the hotel, we were met with a dismissive explanation that it was “probably a viral bug going around” and were essentially told that because we had received a free room upgrade, we shouldn’t complain. This response was shocking, unprofessional, and completely ignored the seriousness of what we had experienced. This trip was meant to be a relaxing holiday for us. Instead, it was overshadowed by illness, stress, and a complete lack of responsibility from the hotel. We would never return, and would strongly advise others to think twice before booking"

"When you walk into the lobby it looks wow. The staff are all polite and friendly, if you go to the bar for a drink they say please sit and I will bring it to you. The rooms are clean and well presented. We had a shower filter blocked and water over flowing into the toilet but they came to fix it the next day Some cleaners are better than others. It seems easier for some to mop the whole room before they consider sweeping away the dust first, so it just gets moved around the room. The mini fridge is constantly daily around lunchtime refilled. But we didn’t use it much other than drink water as we were both so poorly with a sick bug for around a week. A lot of the hotel guests were poorly with vomiting or diarrhoea. And if you haven’t taken any anti-sickness tablets with you and Imodium, you will have to get on a bus which is a 20 minute journey to the chemist and then get the bus back to Kardemena. George who was in charge of a bar downstairs supplied us with camomile honey ginger teas to ease our sickness along with Marina. Don’t know what we would have done without their kindness. The food in the main restaurant was lukewarm warm and a lot of us who were ill believed it to be the food that wasn’t kept hot. Staff in restaurant front of house were lovely and nothing too much trouble. There are 130 steps from the reception area to the beach and if you are not fit your quads will hurt. The beach is stone and pebbles, ouch , wear good shoes. Sea looks beautiful and daily people were swimming with snorkels watching the beautiful collection of fish. The outdoor swimming pools had green algae around the edges which didn’t look inviting. Sunloungers were comfortable by the pool and on the beach as so thick. Several bars on the beach, staff were always coming along and collecting glasses once your drink was finished and keeping the areas tidy. I’m used to clearing away after myself so I often took my empty glass back as I’m not used to being waited on. This was our first experience of all inclusive. The staff work hard and such long hours and months at a time but never complain in front of you, always so polite and always smartly dressed around the hotel and grounds. If it hadn’t been for the poor quality food it would have been graded higher. Maybe new hot plates need ordering for next season"