"Quite a small complex which is nice for meal times and queues at the bars.
We arrived at 12.30am, the coach drops you on the main road outside of the hotel, first problem we encountered was no sign to the reception we just followed the road, would have helped for - reception this way.
There was a queue for checkin so the receptionist / porter told us to use the restaurant and come back when we had eaten, which was good, tea/coffee machines were working as well as wine/beer and soft drinks, limited food available, rolls, salad, ham and cheese.
Second problem the room the family 2 girls and a boy (family 2 of them were adults) was allocated was a double bed and a bed settee we had asked for a family double room, 1am in the morning we told them to use the room and was assured the room would be changed in the morning - to give credit to the reception staff in the morning the room was changed, the night porter had said they family would be moved near to our other rooms, the reception team told us where we were were all double rooms, but the room they moved them to was lovely better than the other 2 rooms.
No kettle in the room, the porter told me tea and coffee was available 24/7, I don't know where as the tea / coffee machines in the restaurant were closed after breakfast if tea / coffee was required you had to go to one of the bars.
No water given there is a fridge in the rooms, all inclusive water should be available.
The reception team did give me a kettle and later cups to be able to have a cup of tea either in the morning or before bed.
The pool bar near the childrens pool did not serve alcohol apart from beer and wine, if you are on holiday you would not leave children at the pool while going to the adults pool to get a drink.
I found the bar staff 'disappeared' one day I was waiting for over 10 mins for him to return the this was not for his lunch.
The information for the hotel said activities, I asked the guy who was in charge of this he seemed surprised, no water activities as the polo net had been broken but nothing put on instead.
In the evening we said on the chairs outside the bar under the trees, these were all 'sticky' form sap? clothes stained from these.
2 nights there was evening entertainment but this happened at the pool bar (next to childrens pool) but the bar was closed!
Only one bar open in the evening and one person serving the queue sometimes was quite long, had to wait a while
the selection of drinks was poor, 4 cocktails, didn't have a drink I liked.
When at the pool table no quick access to toilets you either have to go to the adults bar - down as set of stairs, reception or to the childrens pool, toilets at the childrens pool had no locks on the doors, all toilets were often lacking hand towels but the check sheet for staff was ticked as checked, the ones at the staff pool I didn't find until day 4.
Shower pressure in our room was very good but shower leaked under screen so ended up with a very wet floor, other had poor pressure, door to bathroom was old and cracked.
The staff made up for any problems we encountered, the dining room staff were lovely and tried to make sure we could all sit together every day"
