"Unfortunately, our stay at this hotel was very disappointing, especially considering we paid around £5,000 for our holiday. There were some lovely staff members and some positives, but overall, the hotel felt like it was cutting costs in several areas, and I would not return in its current state.
Food 🍽️
The buffet was one of our biggest disappointments. The food was cold every day, quite limited and became very repetitive. The Asian restaurant honestly isn’t worth bothering with, while the Italian and Greek restaurants were okay, but nothing particularly special.
The snack bar, known as the Italian, was incredibly slow. It takes a very long time to get served, but unfortunately it is really the only practical lunch option, so you end up having to put up with the wait.
The crepe bar was another disappointment. I love crepes, but the chocolate sauces they use seemed very cheap and made the crepe extremely watery. Overall, it really gave us the impression that the hotel is cutting costs wherever it can.
There is, however, a lovely family taverna nearby called Amelia’s, which I would definitely recommend. If you are staying here, I would suggest going there for some meals so you don’t feel like you are force-feeding yourself at the hotel every day.
Breakfast was actually decent every morning, so that was one of the better parts of the food offering.
Drinks 🍹
The drinks were another major let-down. There are no premium alcoholic drinks included, and even the soft drinks were made from water and syrup. There were no proper fizzy drinks and no fresh juices.
For a hotel at this price point, we expected considerably better.
There was also no ice cream, which we found very strange for an all-inclusive holiday.
Showers 🚿
The water pressure was terrible and the water was only lukewarm every day. This was really frustrating, particularly when you are paying a premium price for the hotel.
Sunbeds ☀️
If you want a sunbed around the main pool, you need to be up extremely early. The beds are essentially gone by around 7:30am.
The TAN pool is by far the nicest pool, and it is also the only pool that doesn’t open until 9am. This means you can’t reserve a bed beforehand. You have to queue from around 8:15am to get a bed when the pool opens at 9am.
While I understand the reasoning behind this, it still means you have to get up early and queue on holiday if you want to enjoy the best pool.
Reception & customer service
Unfortunately, our experience with reception on arrival was awful.
You are essentially left to check yourself in without much help, which isn’t what we expected.
In particular, Despina on reception was unbelievably rude to us on our first day. Her attitude was extremely unwelcoming and she showed very little understanding or people skills when we were already dealing with a stressful situation. In my opinion, this level of customer service is completely unacceptable for someone working on a hotel reception and should be addressed by management.
The ants – our first day 🐜
This was probably the worst part of our stay.
When we arrived, we had paid extra for a sea-view swim-up room, which we were really excited about. However, when we walked into the room, there was an ant infestation all over the floor.
We immediately went to reception and were told that they would move us two rooms along. We moved all of our belongings into the new room, only to discover that there were ants in that room too.
We then contacted reception again and were told that a cleaner would come and spray the room and deep clean it.
We waited around two hours, repeatedly calling reception and walking back to reception ourselves to try and get someone to actually deal with it.
Imagine arriving on your first day of a holiday, having paid around £5,000, and instead of settling into your room and enjoying your holiday, you’re having your room sprayed and deep-cleaned because of an ant infestation.
The situation was made even worse by the way we were treated by reception, particularly Despina. It was an extremely poor first impression and something we shouldn’t have had to deal with at this price point.
The hotel itself
Considering the hotel only opened in 2024, we were surprised by how worn some areas already looked. It already feels like it needs a refurb in places.
Hopefully, the hotel will use the winter closure to carry out some maintenance and refurbishment, because there is definitely potential here.
The positives ❤️
It wasn’t all bad, and there were some genuinely lovely members of staff.
Our cleaner was amazing and did a brilliant job throughout our stay.
The barista was lovely and even got to know what coffee we liked and what we ordered each day, which was a really nice personal touch.
The bartender at the TAN pool was also great and provided excellent service.
Our sea-view swim-up room itself was definitely worth the money, once we got past the initial ant problem. The shared sea-view swim-up rooms are, in my opinion, by far the best rooms in the hotel.
If you are booking, I would not recommend the private pools because the views are either of the road or towards reception.
Also, be careful with the shared pool rooms without a sea view, as these are largely in the shade.
The TAN pool was definitely the highlight of the hotel and, along with the breakfast and some of the lovely staff, was one of the few things that really stood out positively.
Overall
There is definitely potential for this hotel, but at the moment I don’t feel it delivers the standard or value you would expect for the price.
Cold and limited food, poor drinks, no ice cream, weak showers, sunbed issues, slow service, and the experience we had with reception — combined with having an ant infestation in not one but two rooms on our first day — really affected our stay.
For a hotel that opened in 2024 and is charging around £5,000 for a holiday, we expected far more.
I really hope the hotel takes the winter period to address these issues because, with the right improvements, it could be a fantastic resort. But based on our experience, we wouldn’t return at the moment."
