Euphoria Resort

"location is poor. no where to walk to ect. this hotel is classed as a 5 star it is not at all it is more like a 3 star. as the food is terrible.the chicken pork beef are all dried up tasteless. food is cold when you get to table. i have never been anywhere ,where the food is as bad. the only nice food we found was the italian ali carte. this is the only way i can find to respond to the responce what the hotel wrote on here after reading our review. firstly they have lied they daid on our first day we complained about the location THIS IS NOT TRUE we did not arrive until 4.30 inthe early morning, we slept then unpacked thenhad late breakfast, then the rest of the day was finding out what was in the hotel and having a swim in the pool. so get your facts right euphoria. it was after the first day after having 3 meals that we realised how poor the food was and as we were there for 14 days i wanted to move out ,as we paid for a 5 star hotel and the food was only 2 to 3 star . also we never ever said the location we didnt like becuseit was not near barswithin walkingdistanceas we hardly drink. i had about 4 alcholic drinks in 14 dayswhilst we were at your hotel check it out i do not lie . Also you say that it was th e main reason we wanted to leave once again you are LYING. yu know full well the reason we wanted to leave was the terrible food we told at least 4 of your staff that including the jet 2 rep again check that out i do not lie. the numerous complaints youmentioned were about 4 firstly the awful food, then the location, then the safety issue in the shower, and next the very poor entertainment in daytime but mostly nightime . your response did not surprise us as whenever we mentioned anything to you there was always an excuse you made. you will not accept any true complaints. you ought to read all your reviews not just on this site but on others too,and you will see that poor food is the main complaint i can direct you to another big review site that bears this out if you want.i have now got to find a list of all the hotels around that you own and make sure i never ever book in at any of them again"

"I often read reviews before going on holiday to get a sense of what to expect, and honestly, I don’t understand the bad reviews about Euphoria Hotel at all, our experience was excellent. We arrived late at night and we were welcomed by the friendly staff. They even offered us the option to have dinner straight away since we arrived just before the restaurant was closing, which was a lovely touch. Our room was clean, spacious, and very comfortable. The hotel itself is large, surrounded by beautiful, well maintained grounds. The water park is fantastic for children, my son had so much fun, Plus, he could help himself to ice cream and drinks whenever he wanted, which was a big hit. The hotel also has a gym with plenty of equipment and strong WiFi throughout. The Gym is always quiet in the morning around 09:00 but very busy in the afternoon.I’m vegetarian and quite a fussy eater, but I was really happy with the food. There was plenty of variety, everything was clearly labelled. Yes, the beach is a pebble beach, but it’s still beautiful and perfect for a nice walk along the shore. I’ve also used the spa a few times and had some massages, which I totally enjoyed and would highly recommend. One area for improvement would be the main pool bar, it would be great to have the same self service option as the water park, as it makes things much easier and more convenient for guests. Also, a note regarding the lifeguards: we noticed that some of them seemed distracted and spent a lot of time on their phones with their heads down. This was a bit concerning, as lifeguards should be attentive at all times, especially around children. The girls were amazing and massive credit to the hotel. Overall, we had a fantastic stay and would definitely recommend Euphoria Hotel to anyone visiting Crete. We’ll absolutely be returning!"

"We have just returned from a week at Euphoria resort Hotel yesterday, What a fantastic place , we upgraded our already lovely room to a swim up room ( because we asked and the staff delivered) I really cannot fault this hotel at all ,my wife works in the travel industry and I'm a very demanding customer, The place is more like a retreat than hotel so relaxing , food at the various restaurants is amazing if you can't find something fantastic to eat then I feel that's a problem with you rather than what's on offer , so much choice it's ridiculous, The layout of the hotel is genius huge main pool , plenty of space , sunbeds , large grassed areas , the hotel is spotless from the rooms, pools,restaurants everywhere is clean and well maintained , the water park is fantastic from the little toddler pool to the shorts splitting big slides it's just wonderful , 99% of the staff were great friendly and attentive a few staff maybe need a bit more training in the happy department but I suppose everyone has bad days ??? Overall though it's a fantastic place from top to bottom and I'd definitely go back which makes my wife's life easier when finding our holidays haha , I'd say ignore the negative reviews get yourselves booked in and have a fantastic holiday you won't regret it"