"We arrived at the hotel between 12am and 1am with an 11-month-old baby, an 8-year-old, a 13-year-old and six adults, only to be told by the owner that there wasn’t a room available for us. This was despite the fact that we had booked and paid to stay from the date we arrived, so the room should have been ready regardless of how late we checked in.
Instead, we were forced to walk down the road in the middle of the night with eight suitcases, a pram and tired children to another hotel. The owner of that hotel and the Kleanthi owner argued before we were eventually given random rooms for the night. We were then told to return to Kleanthi “not too early”, so we went back at around 1pm the following day.
After reading other TripAdvisor reviews, it’s alarming to see this appears to be a recurring issue. Guests are paying for a night’s accommodation that simply isn’t being provided. This is completely unacceptable.
When we finally got our room, I was allocated an upstairs apartment despite travelling with an 11-month-old baby in a pram and there being no lift. Thankfully, a family member swapped rooms with me because my brother-in-law refused to let me struggle up and down the stairs with a baby. He even carried the spare bed upstairs himself because of the situation.
The owner’s attitude throughout the holiday was awful. He behaved as though he couldn’t understand why we were upset after being turned away on our first night. Every time we reported an issue, he acted as though we were inconveniencing him, often rolling his eyes, huffing and puffing because he had to get up and deal with a problem that shouldn’t have existed in the first place.
For our baby, we were initially provided with a bedside "next to me" crib, despite him being almost one year old and far too big for it. When I explained this, the owner questioned whether I was sure. My son outgrew that type of crib months ago. A travel cot was eventually provided, but instead of a proper mattress it contained nothing more than a folded blanket.
The apartment itself had numerous maintenance issues:
* The kettle didn’t work and had to be replaced.
* The hob didn’t work and also had to be replaced.
* The bedroom door handle was hanging off.
* The electrics failed twice, and the fuse box inside our room actually sparked.
* The swimming pool was in need of a thorough clean, with visible grime around the edges.
Although advertised as self-catering, the kitchen was poorly equipped. There was no usable knife, no chopping board, no scissors, and only one saucepan and one frying pan, which simply wasn’t adequate for preparing meals.
Housekeeping was also disappointing. Our apartment was supposedly cleaned, but the bedding wasn’t changed. We know this because baby food that had been spilt on the sheets was still there after the room had supposedly been serviced.
The only real positive from our stay was the owner’s 68-year-old mother. She worked incredibly hard and was always busy helping guests, while the owner was often sitting on his phone at reception.
What disappointed us most was the complete lack of accountability. Not once did we receive an apology for being turned away on our first night, despite having paid for that accommodation. There was no acknowledgement of the inconvenience or any attempt to make things right. It honestly felt like this had happened so many times before that it was simply normal practice for them.
I would never stay here again and would not recommend it to anyone. Based on our experience, the positive reviews are very difficult to understand. We spend all year looking forward to a break away and have been left deeply dissatisfied this is what our holiday consisted of."
