"We have just returned from a 10-night stay in a private pool suite with VIP access, and overall we had a fantastic holiday.
The room was beautiful, spotlessly clean and the private pool was worth every penny. Having our own reserved cabana by the main pool was a lovely touch, and the VIP lounge was a great place to relax throughout the day. The hotel itself was immaculate throughout our stay and everywhere was exceptionally clean.
The staff were fantastic throughout our stay. Everyone was friendly, welcoming and always happy to help. A special mention also has to go to the housekeeping team, who did an amazing job keeping both our room and the hotel spotless every single day.
The location is excellent. It’s only a short walk into Polychrono, where there are plenty of fantastic restaurants, bars and shops. We loved being able to wander into town in the evenings and experience the local atmosphere.
The children’s splash pool was brilliant and is a fantastic addition for families. It was well designed, great fun for children and clearly very popular.
The pool grill was the standout food offering at the hotel. The freshly cooked burgers and hot dogs were excellent and became our go-to lunch most days. They were consistently the best food available at the hotel.
The private cabana was another fantastic feature, but one small improvement would make a huge difference. An adjustable roof or retractable canopy would allow guests to control the amount of shade throughout the day. During the hottest part of the afternoon it became too hot to comfortably sit there, so we found ourselves moving elsewhere. With adjustable shade, it would be perfect.
Unfortunately, the biggest disappointment was the all-inclusive food and drinks. The buffet became repetitive over a 10-night stay and, although there was always something to eat, the quality simply didn’t reflect the standard of the hotel or the price we paid for our holiday.
The à la carte restaurant was particularly disappointing. As guests staying more than seven nights, we were entitled to one meal there, so we were really looking forward to it. Unfortunately, the menu we ordered from did not accurately reflect what was actually served. The dishes that arrived were very different to what we had expected from the descriptions and, had we been paying the prices shown on the menu, we would have been extremely disappointed. We had hoped for a traditional Greek dining experience that showcased local cuisine, but instead it felt more like a basic barbecue-style grilled menu. This is something the hotel really needs to review, both in terms of the menu descriptions and the overall concept.
One area that could also be improved is the management of the sunbeds. The hotel has plenty of signage asking guests not to reserve sunbeds around the main pool, but unfortunately this wasn’t enforced. We regularly saw beds left with towels on them for hours while nobody was using them. There is also a policy around the children’s splash pool asking guests without children to give up their sunbeds if families arrive, but we never saw this managed either. Thankfully the hotel was fairly quiet during our stay, so it wasn’t a major issue for us, but I can imagine this becoming frustrating during busier periods.
One thing we quickly realised was that Polychrono has some outstanding restaurants. We ended up eating out most evenings and every meal we had in town was considerably better than the food included within the all-inclusive package.
This hotel is perfect for anyone who doesn’t want the typical busy all-inclusive atmosphere. It has a much more relaxed, independent feel, which we really enjoyed. If you’re considering staying here, our advice would be to book half board or bed and breakfast, hire a car and explore Halkidiki. There is so much to see, and the local restaurants are well worth experiencing.
Overall, we had an amazing holiday and made some wonderful family memories. The accommodation, facilities, cleanliness and location are excellent, and we would absolutely stay here again. However, we would choose half board or bed and breakfast next time rather than all-inclusive.
If the hotel improved the quality and variety of the food and drinks, reimagined the à la carte restaurant with a more authentic Greek dining experience, enforced its sunbed policies more consistently and added adjustable shade to the cabanas, it would easily be a five-star experience."
