"My husband and I are regular visitors to Paris. We fell in love with the city a few years ago and make a conscious effort to visit at least once a year. We have only ever stayed in Astotel hotels, primarily Hotel George and Hotel Joke, and have always been incredibly impressed.
The rooms are always clean, comfortable and well maintained, and the complimentary daily minibar refills are a fantastic touch. The fridge is also a great size, meaning you can pick up additional drinks from the local shops and keep them cold, which is particularly useful when visiting during the warmer months.
We don't usually leave reviews, but this time we genuinely felt compelled to because of the incredible service we received.
We had booked a five-night stay at Hotel George for our August trip. Unfortunately, while having dinner just before heading to the airport for our flight home, we received notification that our flight had been cancelled. easyJet offered us accommodation near the airport, but provided very little information about how we would actually get there. Having checked that Hotel George still had availability for the night, we decided to return to the hotel and see if we could extend our stay.
We explained the situation to Savouen, who couldn't have been more helpful. He immediately offered us the same room we'd been staying in, which was incredibly reassuring after an already stressful evening. He then very kindly offered us complimentary breakfast the following morning, which was such a thoughtful gesture.
The following morning, when we came downstairs to check out and leave our bags, Savouen was back on duty and immediately ushered us into the dining room to enjoy some breakfast. His service throughout the whole experience was genuinely above and beyond what we could have expected. After a very stressful evening, his kindness and helpfulness made a huge difference to us.
All of the staff at Hotel George are incredibly welcoming, friendly and helpful, but Savouen is an absolute credit to the hotel and to Astotel.
We unfortunately didn't catch the name of the younger lady working on reception, but she deserves a mention too. She actually remembered us and knew our names when we arrived, without us having to provide any information. Those little personal touches really do make a difference.
Hotel George genuinely feels like a home away from home. The complimentary soft drinks, tea, coffee and snacks available from 2pm are such a lovely benefit and are always greatly appreciated after a day exploring Paris.
Thank you to the whole team for making our stays so enjoyable, and especially to Savouen for going above and beyond when we unexpectedly needed a little extra help.
Please keep up the fantastic work — we'll be back to stay with you again soon! ⭐⭐⭐⭐⭐"