Novotel Paris Sud Porte de Charenton

"You have to double-park to unload 100 m away The very dirty parking lot does not lead into the hotel but into a shopping center where you are harassed by people begging Accessible room reserved, hence major access difficulties, see above Rooms are okay, nothing more, as there is nowhere to store clothes The worst part is the construction in the hotel It felt like there was a jackhammer in the room At the front desk, they offered me no solution other than to leave!! No offer of another hotel in the chain!! So we left and had to find another hotel for 3 nights They didn't even apologize"

"I have stayed at the Novotel Charenton‑le‑Pont several times, and while the location is convenient, the hotel has ongoing issues that need attention. The rooms are very dated and clearly in need of refurbishment. I recently experienced a serious booking problem: my reservation was cancelled without my request. Accor blamed the hotel, and the hotel insisted that I had cancelled it myself, which I had not. I was forced to rebook at a higher rate, and the hotel refused to refund the difference. This was handled poorly and without accountability. My main concern, however, relates to insect bites. On multiple stays I have suffered bites, some of which were quite concerning. This is not an isolated issue—other guests have reported similar experiences. When I informed reception, the response showed little interest or urgency. I now bring repellent spray to reduce the risk, which is not something I should need to do in a hotel of this standard. I do have further bookings, but I am reluctant to cancel them as I am unsure whether the hotel would process a refund correctly. Overall, the hotel requires significant improvement in both maintenance and customer care."

"The hotel has a good location, just in front of the tube station, even if it’s far from the centre. There were bed bugs in the room which is disgusting and we had bites too. I did not sleep the night. The reception told me to send an email, but I still did not have an answer. I am now disenfecting all my clothes and bags, which is giving me a lot of distress. The hotel is very outdated and require a deep cleaning and a full refurbishment. Terrible experience. Avoid it!"