Novotel Paris Sud Porte de Charenton

"The hotel has a good location, just in front of the tube station, even if it’s far from the centre. There were bed bugs in the room which is disgusting and we had bites too. I did not sleep the night. The reception told me to send an email, but I still did not have an answer. I am now disenfecting all my clothes and bags, which is giving me a lot of distress. The hotel is very outdated and require a deep cleaning and a full refurbishment. Terrible experience. Avoid it!"

"This review is specifically about the restaurant, Greem. I came in the evening with my three children and was greeted by a rude waiter who was manning the entire restaurant by himself. After being seated in a far corner of the restaurant away from the main seating area, the waiter didn’t take any order for more than 30 minutes. I sat there at 9.45 pm at night with my 3 children, including a 7 year old, with nothing to drink. He passed by a dozen times but avoided eye contact entirely and never took down a drink or food order. No other reason than what felt like targeted racism as I am a minority. I left in absolute frustration as everyone got served, ordered their food, received their checks, but I was deliberately passed over a dozen times. Extraordinarily rude service. Rooms and hotel are fine but absolutely avoid this restaurant!"

"great staff Clean 2 major issues Deposit I prepaid non refundable hotel stay and when I go there I was told I had to leave 400 Euros deposit that would be released after ten days after my stay. I’m well travelled and this never happened to me before. I need my credit card abroad and this was insane. Plus I was never told I had to do this Ventilation If you are there in winter there is no AC. so you have to open the window or suffocate. At night my kids couldn’t sleep from all the loud noises in the street so it was horrible when I asked they said there is nothing they can do Also no forewarning of this"