Novotel Paris 17

"​Prospective guests should be extremely cautious before booking here. ​Our family stay was ruined by severe health and safety violations: ​Biological Hazard: Our room flooded with raw sewage (feces and urine) from the toilet, soaking into the carpet where my young children had to walk. No sanitization or footwear assistance was provided. ​Unauthorised Entry: Staff entered our locked room unannounced under the excuse of "refilling the minibar"— we stayed in two rooms and neither room had a mini bar so I am unsure how that is an excuse. ​Safety Risks: The replacement room offered to us contained chipped, broken glassware. ​Management will likely respond below by claiming they "addressed the situation" or offered loyalty points. Do not be misled: offering loyalty points for raw sewage and broken glass does not erase a severe public health hazard. Furthermore, the booking platform has already acknowledged the severity of these issues in writing and issued a cash refund directly from their own pocket due to the hotel’s refusal to take responsibility. ​The health, safety, and security of your family are not worth risking at this property."

"we booked for 1 night at this hotel, the rooms weren’t that bad but they were tiny, the staff are terrible we were in the parking garage because we had a boat trip to get to and we were late because the garage door wouldn’t open, we told them we were late to our boat trip because the door wasn’t opening and they said we had to pay at the reception so we ran to the reception and they gave us 3 tickets the tickets did not work and we kept complaining after all that time of waiting they opened the door and we missed our boat trip because they apparently couldn’t open it earlier."

"My three friends and I checked into Novotel Paris 17 on 19 June. Our initial check-in was pleasant, but the rest of our experience was extremely concerning and disappointing. One of my friends had brought a very expensive pair of shoes with her. She did not wear them on the evening we arrived, the following day or on the Sunday. On the second day of our stay, we left the hotel at around 2pm. When we later returned, we were told that our room could not be cleaned because the housekeeping staff had already finished for the day. The following morning, when my friend went to wear the shoes, we realised they were no longer in the room. We searched everywhere, turned the room upside down and checked every bag, cupboard and possible location, but they had disappeared. We immediately reported this to reception and asked the hotel to investigate who had entered our room. The electronic door records showed that the housekeeping manager had accessed our room after we left at around 2pm. The hotel later claimed that CCTV showed the housekeeping manager briefly opening the door and looking inside to check whether the room had been cleaned. This explanation made no sense to us because the room was not cleaned afterwards. We could not understand why an occupied guest room needed to be accessed simply to look inside, especially when we had been told that housekeeping had already finished. When we explained the situation to the front-desk staff, they were rude, blunt, discouraging and completely unsympathetic. Instead of showing concern or reassuring us that the matter would be properly investigated, they blamed us for not putting the shoes in the safe. A pair of shoes would not reasonably fit inside a hotel safe, and guests should not be made to feel responsible when belongings disappear from a room that hotel staff have accessed. The disappearance of our belongings was serious enough, but the rude and dismissive attitude of the front-desk staff made the situation even worse. We were treated as though we were at fault rather than guests reporting missing property from a room that hotel staff had accessed. Despite the hotel confirming that a member of housekeeping management had entered our room, there appeared to be no serious or transparent investigation. There was no meaningful search for the shoes, no clear explanation and no practical support. We were simply told to report the matter to the police. Unfortunately, the police were not very helpful, partly because of the language barrier, and appeared only to file the report. After returning to our home country, I also discovered that my leather card holder was missing. It contained all of my bank cards, loyalty cards and membership cards. My ID was the only item not inside because I had removed it before going out. We have since contacted customer service and escalated the matter to senior management, but we have received no satisfactory resolution or meaningful support. I cannot personally prove who removed the missing belongings. However, the facts are that valuable items disappeared from our room, the hotel’s own records confirmed that a member of housekeeping management entered while we were away, and the hotel failed to conduct what we considered to be a proper investigation."