Hyatt Place Paris Charles De Gaulle Airport

"AC in room was not cooling when it was in the mid 80s F outside. I asked to switch rooms and was told it’s a hotel wide issue. After nightfall I opened the windows which did help but I could not sleep until very late."

"Room cleanliness was awful, tv was broken, waited more than 3 hours to get blanket and pillow covers and never got them. Bedroom side tables had drink stains that were sticky and never been cleaned by the cleaning crew."

"Hyatt Globalist here with hundreds of nights annually across Hyatt and other major hotel brands, so I do not say this lightly. From the moment I checked in, the room was unacceptably warm. I contacted the front desk expecting a solution and was bluntly told the air conditioning is “not very strong” and that nothing could be done. That is completely unacceptable for any hotel, let alone one operating under the Hyatt name. A hotel that cannot provide a basic, comfortable sleeping temperature should not be in business. To make matters worse, the hotel charges €7 each way for the airport shuttle—at an airport hotel. Nickel-and-diming guests while failing at the most fundamental aspect of hospitality is beyond frustrating. Hyatt should seriously reconsider allowing this property to operate under its brand. This stay was a complete disappointment. I will not return and strongly advise others to book elsewhere."