Holiday Inn Express Paris CDG Airport

"Stayed here for one night with family as some of us were flying out of CDG the following morning. Easy to find and you can unload your car in front of the hotel before moving the vehicle into the paid underground parking. Welcoming and efficient check-in. Comfortable rooms. Restaurant is adequate for both dinner and breakfast. Five minute walk to the free airport shuttle train. Dog friendly, although not in the restaurant."

"First impressions were actually mildly encouraging. Once you can actually figure out how to get to the hotel on the CDGVAL and navigate the unclear signage it's actually quite easy. Con check-in, I was offered a welcome drink or points. But also a small but unexpected "tourist tax". I was also not asked for a deposit - which I think had implications later. I took the drink option. And was then told I had to pay EUR25 for my free drink. And I was not allowed to put it on the room bill. I then went to their restaurant and the advertised starter buffet was in fact, a salad bar. I ordered the Special: Flank Steak cooked Medium Rare. It came RAW. The accompanying chips were also cold and soggy. The beer I ordered never came but two waitresses tried to con me into buying more. When it came to paying the restaurant bill, once again staff refused to let me charge this to the room. The room itself should have been comfortable - the bed was firm - fine for me but could be a bit hard for others. BUT... the air conditioning did not work and I had to leave the window wide open all night, not good in an airport hotel. There was also a problem with the shower design. I could not adjust the height of the bracket for the handset and the bracket was fixed vertical and parallel to the wall. You could not adjust it to give it an angle so you could be under the shower head. On top of that, the flow of water was anaemic and hardly got you wet let alone being sufficient to clean you. The staff didn't give a damn. I guess the thing is that being an airport hotel, they will get their money and have no incentive to deliver good - or even any - service. What should have been a chance to relax and freshen up before taking a flight the next day left me more tired, stressed and dirty. When I got home, I talked (after a 30 minute wait) to "Guest Relations" who said they could do nothing beyond pass my message. In fairness I did receive a reply from the hotel asking me for contact details - which they should have known from my reservation. I replied but have not had contact since. I have had good experiences at other HI Express Hotels, so I KNOW they can do better than this."

"😭 Omg. This was my first holiday / flight in thirty years. I could not have made a better choice. Loved loved loved. Amazing hotel. Amazing room. Amazing breakfast and dinner. So so Good. The staff are all fantastic. Especially the restaurant staff like Hawa and everyone else ⭐️⭐️. Food was fantastic. I loved the CDGVAL and rode it to terminal 2 every day just for fun and to look around the airport. I already want to book again for September for two nights. Two flights and five days after thirty years isn’t enough. Had such a great time. The team put up with my bad French 😂. But I tried my best. Also the bedroom and bed were so tidy and comfy. ⭐️. The entire hotel was PRISTINE. Nothing was worn or dirty AT ALL 👏. I was on the top (7th) floor and took the stairs down instead of the lift just for fun and exercise. 😊. The room was lovely and quiet and it might sound funny but the entire hotel had a really nice smell. Everywhere smelled clean and pristine. Even in the stairwell. I definitely want to come back. 💯⭐️⭐️⭐️⭐️⭐️ Au revoir Paris."