Hôtel So'Co by HappyCulture

"A shocking experience. My flight was cancelled, so I sent the hotel a message through the Hotels.com app, using the option clearly labelled “Contact hotel”, to explain that I would arrive the following day. When I arrived, I was told my room had been resold and the hotel was full. Staff initially denied that I had contacted them. When I showed the receptionist the message, he said they did not read Hotels.com messages. I was left without a room during a busy trade show and had to find accommodation in another town at significant extra cost. The receptionist was rude, defensive and unhelpful throughout. The hotel initially refused to refund the first night; it did so only after I supplied a screenshot of my message to the booking platform. I would strongly advise against staying here. A hotel that provides a “Contact hotel” messaging route should read the messages it receives, and guests should not be left stranded because it fails to do so."

"Friendly hotel facing the Nice train station, modern, relaxed, good atmosphere."

"The hotel is conveniently located next to the station, although the atmosphere at night becomes a bit sketchy. The hotel staff is unfriendly, especially during breakfast, which is held in an uncomfortable room next to the lobby. Breakfast hours are from 7:00 AM to 10:30 AM, but if you go down later than 10:00 AM, prepare to go hungry since they DO NOT REPLENISH the food; if you go down early, you have variety, if you go down late, you stay hungry. Above all, don't even think about asking the waitstaff to replenish the food because they will give you a look of disgust and ignore your request. The hotel's common areas, including the elevator, are covered in old, frayed, and stain-filled carpeting; the worst part is that they don't even bother to vacuum the elevator—the same crumbs I found in the elevator upon my arrival were still there three days later. The price-to-quality ratio in French hotels leaves much to be desired in general, but this one takes the cake due to the apathy of its workers."