Hôtel Alua Tenerife

"I arrived at 4.00am in the morning after a flight delay and long bus journey t9 Alua hotel. The man who greeted me was ill manared and unfriendly. I was gagging for a drink of some description, he pointed to a machine which I had no change for. He then snapped "passport" in a obnoxious manner he thrust my card key at me and I got lost, very tired looking for my room. After the bad start, I settled in. Nice room, clean and maintained daily. Lovely pool, but the hotel staff especially the leisure team were terribly racist towards the English, so we seemed to sit together. We all felt terribly uncomfortable and me being solo was glad of their company. Food absolutely fabulous. Night entertainment could never get a seat, so early nights for me. Was disappointed that the sea was so treacherous it wasn't possible to swim. On the whole enjoyed it, I don't think I will be returning due to the Anti British attitude. Shame that really. D"

"First of all we arrived late on Monday night. My daughter was not well and screaming the front desk staff was not very helpful or speed to check us in this was the first thing of many when getting the parking I had to level a 20 euro deposit which when I rang I was not told the front desk staff are as rude and noxious as can be we was like dirty on the bottom of there feet. I’ve read reviews in the past about if your English your treated differently by all member of staff I don’t like to say this but this hotel is as RACIST as there come if there don’t like us then I’m sorry but we contribute to the economy by holidaying there. The only staff member that was friendly was the maid very loverly always said hello to my daughter very helpful. That the only good thing. So now the entertainment staff they completely blanked my daughter and didn’t even acknowledge her. She’s a three year old child. Then I decided to ask a question of one of the entertainment staff and had my phone recording to see what they were actually saying it turned out they turned round and called my daughter an moron and was not welcome to them which I think is very unacceptable considering she’s only three years old, the staff are so unwelcoming racist to the English speaking countries and I’m sorry but this is not on. Please please stay away from this racist hotel I thought racism was dead but they clearly it’s not dead but this hotel shows you that they do not like anyone except Spanish French and German any other any other countries they just do not like and do not want to entertain this hotel is the biggest racist hotel I’ve ever seen in my life."

"very clean, nice rooms, good food in main buffet, basic alcoholic drinks in the all inclusive package, nice roof top bar but often very quiet"