Atlantic El Tope

"A wonderful 10 days spent at the Atlantic el tope with family, location very high up, steps or road down to town I walked down but got taxi back worked we for me.. Hotel lovely.rooms nice but would benefit from more shelves and drawers in the rooms that we were in . Food was lovely lots of choice lovely staff in restaurant We spent most of our time in the splash park and pool area, lovely staff on snack bar anabel , Beatrice and the cook infact all the staff, Could go in pool while girls went in splash park and keep an eye on them, also went to the rooftop jacuzzi absolutely amazing views had to pay for drinks but it didn't matter . our lifeguard (soccorista) yerobe was absolutely fabulous he was excellent at his job ,unlike the other pool lifeguard called joanjose he was always Mr jobsworth he was always creating problems that were not there kids need to have fun we have paid alot of money to enjoy our holiday he was absolutely terrible with the staff and made our lifeguard cry on the last day we reported him to manager of hotel as this could be an impact on there trip advisor reviews,I hope it got sorted felt so sad for yerobe , I actually told joanjose he was a bully he said I no speak English was so ignorant . Think management should sort him out But all in all had a great time x"

"Probably the worst hotel and experience in the whole world. Rude and not nice people who don't really want to help. Old smelly room But the worst part was that we felt so unwelcome There wasn't phone in the room so if we needed anything we needed to wait 10 min to the elevator and go to the reception that surprisingly - nobody was there sometimes We probably won't be back to Tenerife after such a bad experience"

"Location of the hotel is good, you’re only 5 minutes from the town centre and the big Lido next to the ocean. However, if you have mobility issues, it may be worth your while looking for a hotel further down closer to the ocean as there are a lot of steep hills and stairs around the hotel and to get to the town centre. Lovely chilled atmosphere through-out the day and evening, no sun lounger wars! Everyone is very considerate with lounger, if they're leaving for a considerable amount of time, they take their towels and come back to the pool with their towels again. The options of different pools is nice and we liked that as it made the areas less congested. We had the deluxe room with sea view, I’m assuming the hotel is going under a refurb while still operating as there were areas of the hotel which were blocked off and had workmen around, the room definitely needed updated. Main lobby area is lovely and beautifully decorated. I’m again, assuming the rooms may be lower down the list of refurb work. The patio door was VERY stiff and did not slide back and forth smoothly, the chain was very rusted, no lock on the patio doors except the flimsy chain. You need to pay for the safe, it is 4€ each day which is usually standard with a room in a 4 star hotel. No room service available. The food at breakfast is pretty decent, staff members are also okay, the pool staff and maids are more friendly than the rest. The rooms are clean enough, again, we found our room was a little dated i.e. with cracked paint. Generally not a noisy hotel however a lot of construction noise from inside and outside the hotel right now (July 2026)."