AluaSoul Orotava Valley

"This hotel is quiet, remote and on top off a steep hill, food was not hot unless you got it off the grill or got pizza straight out the oven. Rooms were very spacious and clean but need a bit of attention. I would not take a holiday in Puerto Del Cruz as it is very quiet and hilly, plus weather is unreliable."

"Ok north Tenerife and south Tenerife are completely different and I mean like 2 different countries, my recent visit to AluaSoul in Santa Cruz wasn’t great, the hotel mini suite was clean and comfortable but it needed to be because if you haven’t got a car or transport that’s were you’ll be spending most of your time, the attitude of the reception staff was arrogant and borderline rude, after heavy rain the whole hotel smelt really badly of rotten eggs, and believe me it rains a lot in the north February/March, this smell hangs heavy around the dining area unfortunately, the staff did spray air fresheners and lit josh sticks to make it smell more pleasant but it just seemed to irritate my breathing, I found the food pretty poor, it was pork, chicken or fish every night on the hot griddle but the pork was mostly inedible due to it being tough and grissly, I only ate at the hotel a couple of times due to the odour of the drains, I was all inclusive and was disappointed that I had to pay €25 a day to have my minbar stocked!! €50 to park my hire car on site and €75 to upgrade my room to one that I’d be happy in during my stay, got no complaints about the room itself that was clean and comfortable, wish they had a decent room service menu but room service is not offered, basically I turned up was told to pay an extra €75 so I’d be happy with my room, told that if I wanted to park my car in the onsite hotel parking it’s another €50 and even though I’m all inclusive €25 a day to put a couple of cokes beers and bottled water in my minibar, my advice to anyone staying at aluasol would be head south everyday, more sunshine and warmth, great beaches and great places to eat and drink just more of a holiday vibe!. Live n learn 👍🏻"

"We arrived at around 9:35pm after a long day of travelling, exhausted and looking forward to something to eat. Unfortunately, we were told that the restaurant had closed just five minutes earlier and there was no food available anywhere in the hotel — nothing at the bar and nothing saved for late arrivals. The receptionists simply suggested we download Uber Eats, which felt quite unreasonable given the circumstances. On a positive note, the room itself was lovely. We had a suite which was very clean, spacious, and beautifully set out. We were really pleased with the accommodation. The food in the restaurant was actually okay. It wasn’t outstanding, but it was perfectly decent and enjoyable enough during our stay. However, the all-inclusive experience was disappointing. When we went to the bar, we felt like second-class guests because we were all-inclusive. It became apparent that guests who were not all-inclusive seemed to receive a better service. More generally, the staff did not come across as particularly welcoming. There weren’t many smiles, and we didn’t feel especially valued as guests during our stay. The overall attitude felt quite indifferent at times, which was disappointing. The entertainment was fairly average overall. The lady running it was very pleasant, but most evenings were quite dull. Carnival night was definitely the highlight, with external dancers brought in who were excellent and made the evening enjoyable. The hotel itself was very quiet, which we appreciated. However, the pool was advertised as heated on the website, and it absolutely was not. It was freezing cold. I only managed to fully get in once because it was so uncomfortable, which was extremely disappointing as I really enjoy swimming. To make matters worse, every day at around 2:30pm there was a terrible smell coming from the drains near the pool area. It was so strong and unpleasant that we had to physically move the loungers to the other side of the pool. This happened every single day. Overall, while the room, the quiet atmosphere, and the decent restaurant food were positives, several aspects of the service and facilities were very disappointing and did not meet expectations."