Parque Santiago III

"We stayed in santiago 3 for nearly 2weeks,had breakfast and dinner basis included in superior garden access apartment. Firstly I didn't see any superior apartment, it's a bit dated. We are family of 4 there are 2 single beds and folding sofa bed only, nevertheless the beds are impossible to sleep so hard and noisy and sofa bed you could feel every single spring in it, very uncomfortable. There was only 1 sunbed in our small front garden area. Pools are Not heated! Main pool freezing cold, kids pool cold. The area itself well maintained, good location too. Avoid food please, not worth the price difference. My husband and kids got food poison on last two days we have left in here. Breakfast cold unless you want to eat cereal and fruits all the time. Dinner no choice cold food too again unless you want to eat salads and cold meats, not much choice for kids, hard chicken nuggets or dry pizza. Very very poor choice of food and all been placed from frozen or pre made so no fresh food really. Drinks kinda expensive in here too compared to other places. Pint costs €5, horrible cocktails €10, bottle of water €4.50 so just be aware. Check out time at 11am."

"Hotel room was possibly the worst I’ve stayed in! Broken floor tiles, plugs hanging off the wall making it dangerous to use. Plaster constantly falling off the ceiling making the kitchen unusable! Bathroom from the 1950,s with an overhead shower that trickles out water so impossible to wash my long hair. Went straight to reception to ask to move, told no as full. Complained to Jet 2 , took 2 days for them to reply, got told someone will contact me. Last day, I was on the transfer bus on our way home and get a call from the head Reception lady saying that we could have moved because they were not full after all. The whole customer service from the hotel and Jet2 was appalling."

"We are here now, in a "Superior Studio with Balcony" let me tell you, there is nothing Superior about it. Tatty room, old decor, shower waste blocked, hard beds, balcony floor filthy and our neighbours are cannabis smoking crack heads. The management were informed that our room now smelled like a pot grow, but they said "well they are young" so don't expect high (excuse the pun) standards here. Drugs seem to be tolerated. Communal areas dirty and require decorating, balconies overlooking the main road get no sun all day. Lift sounds like its on its last legs, no security on site - main door to complex left open on more than one occasion, and if you just walk up to the door someone will let you in, no question asked. Pool warm but green algae building up, so obviously no chlorination standards. Disappointed."