"We’ve just finished an all-inclusive holiday at this hotel, so I’ll start with the positives.
Before arriving, we were a little worried after reading so many negative reviews about the food. However, for the most part, we didn’t find this to be an issue. We thought the food was totally fine. It wasn’t mind-blowing, but we had no real complaints. Yes, it often did go cold quite quickly once it was on your plate, although I think a lot of that may be down to the air conditioning, as the restaurant is kept pretty cool. Lunch was sometimes a bit hit and miss, but dinner was always lovely, with a different theme each night.
The hotel is generally clean, and our room was great. It was cleaned every day, and we had no issues with noise at all. We slept well every night. The staff we spoke to were all lovely, and the animation team were great too. There was often something going on, from water polo and darts to fun pool challenges, like trying to run across a foam sheet on the water.
The entertainment wasn’t too bad either. It wasn’t amazing, but we did see a couple of enjoyable shows during our stay. Most of it was geared towards children, but that’s probably to be expected at a family hotel like this.
Pool area is lovely, although the pool does get quite crowded at times.
The spa team were also really good. Jose was great, so if you like a pamper, you’re in luck here.
The location is spot on too: just a five-minute walk to the main strip, and around 10 to 15 minutes from some beautiful beaches.
On check-out, with us leaving late in the day, the hotel also allowed us to book a complimentary shower room and stored luggage for us.
Now for the negatives.
First, though not a major issue for us - the lifts are a nightmare! Us included, we spotted many others giving up and taking the stairs often.
We personally didn’t like the serve-yourself approach to drinks on the all-inclusive package. If you want a proper made-up cocktail, you either have to use the machine, which only has a few options, craft your own or pay for one at the bar - it's serve yourself all the way otherwise.
The main pool is a complete free-for-all, with balls being fired around constantly. On my second day, I was hit full-on in the face by a heavy rubber ball, which bloodied my nose and stung for a while. I was hit a few more times after that too including whilst sat on sunbeds, although thankfully not as badly once I’d learned to dodge them a bit better!
The sunbed policy I don't think is great as well. We often saw people reserving prime spots and then disappearing for hours on end, and the hotel does nothing about it. On many occasions, we ended up tucked away in a corner while looking at empty sunbeds in the best spots that just had towels left on them for most of the day. One plus is that there are usually some spare sunbeds stacked up, so you can sometimes create your own decent spot.
At one point, after seeing many other guests also hunting for unreserved beds like we had been, I decided to test the hotel’s approach. I pointed out to the lifeguard that a whole row of sunbeds had been reserved for at least three hours. She referred me to reception. Reception then told me to find the “man in white” walking around the pool area. When I eventually found him, he told me there was nothing he could do.
So, in other words, feel free to reserve a prime spot for the day whether you use it or not - hotel approved! No need to worry about being considerate.
All in all though, it wasn’t a bad stay, but I do think you can find better for the money. We wouldn’t personally stay here again."
