"Stayed for a week in the middle of June and here is my review.
CHECK IN
Arrived about 2245 and check in was nice and easy and the guy checking us in was pleasant. Was given a map with our room block highlighted and explained where all the facilities were, pools, restaurant, snack bar, gym etc
You need to pay for the safe and its operated by your room key.
As we arrived after dinner service had finished, they provide a late dinner service for guests who arrive late. It was a mixture of hot and cold foods, with the soft drink machine available as well.
More than enough to have a small plate of food before heading to bed.
ROOM
As they are suites, they are a good size. Decent bedroom with plenty of storage, bathroom was shower only and then a living area with a small kitchen space. The only utensils that were there were some plates, 2 glasses and cutlery, there was no kettle, pots or pans, so if your looking to make some food yourself, then not sure if you ask they might provide more cooking utensils, or if that’s all you get.
Beds weren’t the best, creaked if you moved around though, so maybe some need replacing.
Aircon is in the living area only with only a fan in the bedroom, so you might need to leave the bedroom door open when you’re there to let it cool down.
Balcony was a good size with small table and chairs.
As others have mentioned, there are a few simple things that could smarten the rooms up. For example, some of the wall sockets are coming off the wall, cupboard doors in the kitchen not straight etc. I know it was only a few weeks after Servatur took over the running of the Hotel from Barcelo, so hopefully over time they will address these small things.
HOUSEKEEPING
On the whole, no issues with the staff, always pleasant and quick.
Not sure what their policy is with changing the sheets and towels, but in the week we were there, they weren’t changed at all, whereas most hotels we have been to before, they are changed every 3 or 4 days.
Apart from that, the only other issue was dust on the wall above the bed, but apart from that, all seemed clean.
RESTAURANT
The food was quite good, tasty and for a change for hotel buffet restaurants, it was generally hot, so plus points here.
There was a good choice and it seemed to be of a good quality. All the usual stuff you’d expect along with the various themed nights as well.
The first few days it was relatively quiet so you could wander round to see what was on offer before selecting what you wanted to eat and it was generally nice and peaceful. The last 4 days it was much busier and there were people wandering all ways and the noise level ramped up as well.
We were half board plus, so water, soft drinks, beer and wine are included with your meal. The first few days you had to go to a pop up bar area to get these served to you, but after that it was self service.
Although, I think things are changing for HB+ and AI guests. We’re not sure that if you now want a glass of wine with your dinner, if you now need to pay for it, even if your AI. When we were there, there was a pamphlet on all the tables with prices for a bottle of house wine. I asked one of the waiters, and if I under stood him correctly, then it looks like you might need to buy a bottle of wine now, even if your AI. So not sure if you can still get a glass of wine via the self service. Maybe the hotel can confirm this if they reply back to my review, just so others are aware if that is now the case.
(if you access the Servatur app, it does state a price next to their glass of wines for both HB+ and AI customers under the drinks menu)
All the staff were pleasant and friendly. The only name I can remember was Carlos, he was always asking if things were ok, hello and bye etc and seemed helpful to all guests.
POOL AREAS
3 areas of pools, the bottom one tends to have kids and families around it, whereas the top pool was mainly adults and quieter of the 3.
We were in block C, so outside there were were loads of unused sunbeds, so if you’re not bothered about being right next to the pool, then that might be the better choice.
AREA/LOCATION
Plays de La Arena is a relatively quiet resort, the Isora is a little bit out of the main area, but 20 – 25 mins walk takes you into the centre with more restaurants and bars. There are 2 restaurants/bars across the road and 1 just slightly down from the hotel along with a HyperDino as well, though their prices tended to be a little dearer that the supermarkets in the main part of the resort. All bars we went into were friendly and welcoming.
Further along, you come to the marina, but it can be quite a walk, so if your not up for a long trek up and down hills, then maybe a taxi might be a better idea if you want to head to the marina.
If you head left from the hotel, there is a nice path along the coast that takes you into the neighbouring resort, with some seating areas that you can just sit and relax.
WIFI
Non existent when we were there. It did work for the odd 2 minutes here and there, but when we asked reception about it, we were told there were issues transferring the internet over to Servatur from Barcelo, so it wasn’t operational.
As that was 3 weeks ago, I’d assume that it would be up and running by now. However, if you need internet, eg your kids etc, then I’d suggest ensuring you have enough data usage just in case
OVERALL
It was a good enough holiday, plenty of sun, plenty of places for us to walk to. Good food, nice drinks, lovely views and overall, had a chilled relaxing time.
If we came back to this area, then we would definitely consider the Isora Suites again."
