RedLevel at Gran Meliá Palacio de Isora

"We have enjoyed some wonderful days at the Gran Meliá Palacio de Isora hotel, staying in the Red Level Adults Only area. Although our stay was short, we were able to enjoy every corner of the hotel very much. Its garden areas, the tranquility, and the relaxing atmosphere make it the perfect place to disconnect and let yourself go. I want to especially highlight the attention of the entire team, because it is the people who really make a stay special. At the Red Level breakfasts, Giselle and the rest of the colleagues always welcomed us with a smile and fantastic service, making every morning start in the best way. In addition, having breakfast with those incredible views and enjoying such a good gastronomic offer is a real luxury. Special mention also goes to Ángel, from the pool bar, for his kindness, his constant attention, and for preparing delicious cocktails. A real pleasure to enjoy those moments by the pool! From our arrival until our departure, the doormen were always attentive to us, with a close and very friendly manner. Felipe, at the front desk, gave us wonderful recommendations to discover the best guachinches in Tenerife, and Vero was also lovely, always attentive and willing to help us at all times. Special mention also goes to Carmen, who received us during check-in and explained everything with great kindness and professionalism, making us feel welcome from the first moment and eager to start enjoying our stay. Regarding the gastronomy, we had two experiences that we loved. The first was the teppanyaki experience, simply spectacular! Steven made us enjoy an authentic show, with an incredible staging and a very pleasant explanation of the ingredients and each preparation. We had never lived an experience like this and we found it very fun, original, and delicious. Without a doubt, I recommend it to everyone who stays at the hotel. We also enjoyed a dinner at Dúo, where the service was up to the experience. The waitresses were very kind, attentive, and professional, explaining each dish to us in great detail. I want to make a special mention of Guacimara, for her very warm, affectionate, and kind treatment, which made the evening even more special. As for the food, we ordered a schnitzel with egg and truffle that was exquisite, an absolute delight. And, of course, I cannot fail to recommend the dessert: the chocolate lava cake. An authentic explosion of chocolate that was the perfect finishing touch to the dinner and left us with an incredible memory! I recommend that everyone try it, because it was a fantastic way to end the evening. The quality of the gastronomy, along with the team's attention and the speed of the service, made us enjoy a well-rounded experience, taken care of down to the last detail. We are leaving with a beautiful memory, grateful for the treatment received, the quality of the gastronomy, and the tranquility that is breathed in the hotel. You can tell when a team works with a desire to make their guests feel good. Thank you all for making us feel so comfortable and for turning a few days into an experience that we will remember with great affection. We are left wanting more, so we hope to return very soon. Totally recommended! ❤️"

"⭐⭐⭐⭐⭐ An exceptional experience: luxury, attention, and an extraordinary team My experience at RedLevel at Gran Meliá Palacio de Isora has been fantastic. It is a spectacular hotel, with magnificent facilities and a level of service that truly makes a difference. However, what makes the experience truly special is, without a doubt, its human team. I want to especially thank Salva, the assistant manager, Verónica, the front desk managers, and the entire front desk team for their professionalism, approachability, and excellent treatment at all times. I also want to highlight Vicente, Ángel, and the rest of the staff, who contribute enormously to creating a welcoming atmosphere and ensuring that every detail is taken care of. It is admirable to find a team that combines professional excellence with such a human and personalized approach. They make you feel welcome, valued, and cared for from the first moment, and that is precisely what distinguishes an extraordinary hotel from a simply good one. RedLevel Palacio de Isora is a place worth returning to, not only for its facilities and its privileged setting, but, above all, for the people who make an experience of this level possible. Thank you to the entire team for your dedication, kindness, and for making the stay so special. Congratulations on the magnificent work you do! Without a doubt, a five-star hotel and a ten-out-of-ten team. Highly recommended!"

"When we first came to this hotel in 2013, it was so special I felt it set the benchmark for luxury resorts everywhere. I wrote a glowing review at the time and have returned many times in the intervening years. How it saddens me, then, to say that this is quite evidently not the place it was. All the little luxuries that made the hotel stand out have gradually been eroded and it is now barely worthy of five stars, let alone the “five-star plus” image it likes to project. Here are some of the things that have changed: There used to be superb double sunbeds with fat mattresses and huge sun-shades in the garden. These were never replaced when they passed their best. The much smaller sunshades in the garden are now few and far between, and all the lovely cushions that were scattered around the garden have gone. There is no longer a single member of staff in the garden to help with sunbeds and parasols, and no towel station – not even a container for dirties. So you have to haul the towels down from the towel cabin on the pool deck above – and I’m sorry but I’m not hauling them back up the stairs at the end of the day. There used to be some gentle live music at the evening open bar. Not any more. The towels themselves are horrible and threadbare, fraying at the edges and many showing holes. The state of the curtains on the bali beds in the garden is disgusting, as is the state of many of the parasols around the main pool. All stained and looking mouldy. I never saw anyone wipe the little coffee tables around the pool and once mine was so dirty I had to go and ask for a cloth to clean it. They were disgusting. A member of staff used to come round with fruit and other little snacks, and even offer to clean your sunglasses. I know it’s hardly a big deal, but these were the little touches that were so exclusive. We got two measly fruit kebabs in two weeks. Red Level guests used to be offered a voucher for the spa for one circuit. No longer. There was always an iron and ironing board in the room. They have been replaced by a totally useless steamer and on request no iron was available. The gorgeous Clarins toiletries have gone the same way as all the other little luxuries, replaced by something that barely has any scent at all. The small amenities like cotton pads and ear buds were not replaced unless I requested them. The smells (of sewage) that have always plagued the hotel were worse than ever. As if all these things were not disappointment enough, after a few days the hotel seemed extraordinarily busy. It turned out that another Melia hotel had a major problem with the swimming pool and guests were offered to the option to move to the Red Level. Of course, they all accepted and this caused ridiculous crowding. All the sunbeds bagged by early morning and overcrowding at everything from the open bar to breakfast. Add to all this the fact that I paid almost 50 pc more this year than two years ago, and it is “shrinkflation” in the extreme. It is also worth mentioning to those who don’t know the hotel and are expecting a fully adults-only experience, you won’t get it if you eat in the hotel. All but one of the evening restaurants are in the main building, which was absolutely overrun with babies and pre-school children (in September/October). I have six grandchildren of my own, but if I choose an adults only holiday I would not really expect this. In fact, we always hire a car and eat out. You can even do that without a car as there are several restaurants outside reachable on foot or by short taxi journeys. Anyway, we find the food outside much better in terms of both quality and value. I suppose nothing lasts for ever, and our infatuation with the Red Level at Grand Melia Palacio de Isora is definitely over."