GF Victoria

"Great stay once again at GF Victoria. We are also GF Gold friends and the service and hotel quality was once again excellent."

"We stayed at the GF Victoria as a family and I can honestly say its a fabulous hotel. When you walk in you can just see how clean and well looked after it is, the staff are truly its strongest point, nothing is too much for them and they are warm and welcoming. The rooms are more then spacious, clean and quiet also. Great when you have kids. The pools are amazing, kids loved the watermark. We had an issues with our room when we first arrived but this was sorted within an hour and without even asking for anything we were offered a free meal for the trouble.. and the food is top notch!. Well deserving of its 5* credentials."

"Family of 4 including two children (3 & 5 years). This is our second time coming to this hotel (previously in May 2023) and although it is still brilliant, there were a few issues which took a bit of the shine off. Pros: - Options at the breakfast buffet were brilliant and there really is something for everything. The family area has a small outside play area which allowed us to have some relative peace for our own breakfast once the kids had finished theirs. - All of the staff we interacted with were friendly, attentive, and brilliant with the kids. Where we did encounter issues, these were quickly resolved and without fuss. - The pool options are brilliant for the kids. Ours loved the small slides, but I would advise for children to wear pool shoes and long sleeved/legged costumes. The floor is quite rough to avoid slipping so I did see a few children with grazes on their feet/bodies where they have come off the slides. - Although the evening entertainment isn’t out of this world, for something that included in the price it’s decent and the kids loved it, so again it gave us parents a chance to have a drink in peace. Cons: - On three separate occasions the lock to our room was broken, meaning we were locked out. At one point this was at 10pm so wasn’t ideal with two tired children. As previously said, on all occasions this was resolved quickly, but did disrupt our stay and took some shine off. - The hotel is cashless, so anything you order (poolside drinks/food, evening drinks, food at the restaurant) all gets charged to your room. The process seems to be that you give your room number and then sign electronically. This is a flawed system as the signatures don’t appear to be verified against the signatures you gave when checking in which means anyone could give your room number and add things to your tab (whether done accidentally, or maliciously). When settling our bill I noticed an €180 charge for a meal at the hotel restaurant had been added which wasn’t a purchase we made (we had evidence from our credit card that we ate elsewhere that evening). Again, this was resolved without fuss by the staff once they verified their copy of the original receipt and it was obvious the signatures didn’t match. They also went through the other purchases and noticed some pool side drinks had also been added so these were rightly removed which we appreciated. All of this was only possible because the €180 stood out, if that charge hadn’t been there then I wouldn’t necessarily have been able to identify whether any other incorrect charges had been made because we did utilise poolside drinks etc without keeping track- so I would urge you to double check your bill, but also that it might not be obvious unless you are very diligent with what you are purchasing. A better method is needed - at the very least requiring the person ordering to provide the name the hotel booking was made under? Or some how setting up a system where you can use your room key to make purchases - not a simple solution to implement I know, but something we’d to be done. All in all it was a brilliant trip and we were glad we had returned. We are already talking about coming back again."