"Here's my review of the chatur playa real. This is my honest opinion and broken down into sections. We've recently returned from a 8 day stay.
Staff:
Cant fault the staff, really friendly and polite. You'll see below we had issues with Aircon so we reported this to reception and they sorted it with additional fans and Aircon unit same day. We also requested to for later checkout which is normally 12. We tried for 18:00hrs as our flight wasn't until 22:30pm but could only get it untill 14:00pm due to availability which cost 25€. If you manage to get it untill 18:00hrs it's 45€ which if fair.
Hotel:
Hotel itself is nice enough, and always clean.. we had a late flight so had to spend some time waiting around in reception area which also doesn't have aircon so was a struggle to be honest.
Pools:
Two larger pools always clean but there isn't enough sunbeds to accommodate the amount of people in the hotel. But saying this there wasn't any of the usual sunbed wars people tend to do.
Two small kids pools with slides near the annex building are great for children id say up to age 7. But again not alot of sunbeds
Rooms:
We had a one bedroom apartment in the annex building, the room is self is big. Bathroom is very dated and could do with upgrading. The Aircon doesn't work or is very poor we had to have multiple fans and an additional Aircon unit put in the room and with having two adults and two kids the room was hot. The balcony we had was huge but only had two seats to accommodate four people. Could easily have more chairs or even sunbeds.
Rooms are cleaned everyday with fresh towels and bedding however make sure to leave towels on bathroom floor or they don't change them.
One thing I will mention about the rooms is ants.. I don't think I've ever seen to many ants. There were coming through cracks in the floor, skirting etc. also.. cockroach's there was a few around the hotel and had a couple on our balcony. The front door has a big gap so we stuffed it with a towel to prevent them coming in that way.
Food:
Food isn't the best, not a great deal of choice pretty repetitive and if your kids are fussy get used to chips chips and chips. We ended up eating out most days / nights because of this. Drinks - the all-inclusive finishes at 11pm then you have to pay for drinks. Bottles of water need to be paid for aswell. However the breakfast wasn't too bad.
There is two vending machines just by reception once you figure them out have a decent selection of stuff but it isn't cheap.
Entertainment:
Entertainment around the pool in the daytime is good, different activities each day. The evening entertainment is poor. We stayed for two shows and that was enough.
Majority of the kids games machines were either turned off or broken and there isn't much choice either. One air hockey table (curved one) hardly works. There is two pool tables one closest to the bar is on a slant so once you've broke the balls just roll to one pocket. The other sometimes you get the white ball sometimes you don't. Again as we had to wait around, if they had a better arcade area it would of made this more manageable.
Location:
It's not too far from beach, shops and restaurants. Depending on the route you take it's roughly 10-15mins walking. However when walking back it's all up hill so can be a killer on the legs..if you have young children bring a buggy or hire one from the hotel..we did was 20€ deposit then 40 € for the week. You will need one of you are preparing to walk out of an evening.
Siam park is only 10mins in a taxi and cost roughly 9€ or you can get the free bus which only picks up / drops off at the shops at the bottom of the hill.
Would I recommend this hotel - yes I would it's a low budget, no frills, clean hotel but personally I don't think it's somewhere I would return to."
