Hipotels Coma Gran

"Lovely hotel Had a great time Stayed before on all inclusive, ( food was good ) this time did self catering . Great location , near loads of shops, restaurants and the beach. Hotel is spotless. The cleaners and maintenance staff are always on the go . Room was a a great size , Cleaned every day except Monday . Market every Wednesday evening at the side of the hotel . Hotel laid out in 2 blocks The front block - The rooms facing the Marfill hotel / street side get plenty sun but the rooms on the same corridor facing the pool side get no sun at all . The other block gets sun all day. Indoor pool nice - gets overcrowded though as it’s small . Pay to use sauna . Gym is free . 1hr to airport . Great effort made for Halloween with decorations etc Staff are nice Outdoor Pool and kids splash pool and kids play area are great . Plenty sun loungers . Plenty entertainment for kids . Usually 8.15pm to 10pm. Definitely would stay again."

"We have just returned back from a week (25 October to 1 November) staying at the Hiphotel Sa Coma Gran. Whilst we had a nice week I am writing with great disappointment to the service we received and the experience we had. The hotel was closing on the day we left. When we arrived the hotel was decorated for Halloween. The children loved this. On the Monday (27/10) all the decorations were removed. Which caused great upset to the younger ones as they knew Halloween hadn’t happened. When we arrived the splash pad was working come again the Monday this stopped and wasn’t working all week. The slides intermittently worked with running water but not every day. As the week went on less and less tables were available to sit at in the restaurant we were a party of 7 and had to be quite assertive with tjr restaurant manager that we wanted to sit together they wanted us to sit at separate tables as tried to rope over half the restaurant off. The choices in the Buffett also declined especially at breakfast going from 5 cereal choices to just 2 the last 2 mornings. No jam these last 2 days either and less and less available at the snack bar running out of tomato sauce and Coke Zero. No dairy free options for ice cream/sorbet or any availability of ice lollies etc. Generally there was no labelling for the food available and having a child with a dairy allergy although the chef could offer some guidance on what was dairy free the simple answer was not a lot. We have certainly been to much better accommodating hotels who are concerned for customer safety. I do also think the food at the buffet was out far too long the last night as less customers in restaurant. Maybe they should of done an Al a carte option instead. The last full day there (31/10) the staff were even packing up glasses in boxes at the bar. Very unwelcoming like we were causing inconvenience being there. We paid premium price for a UK school holiday week and quite frankly received very poor quality. Supposedly a 4 star hotel with 2 star experience. If we had travelled on the Friday this would of been significantly cheaper but we needed to go on the Saturday yet the last full day there (Friday 31/10) we got significantly less value for money yet cost us the most per day ! They (and jet2) should be warning customers of such issues with the hotels running out of items as closing as I cannot believe we were the only ones who suffered."

"Travelling alone with 6 year old twins was always going to be hard, especially with one having special needs! I’m only day two of holiday and I’m amazed at the level of understanding and compassion I have already received especially from reception staff Āngele and Marga! Hotel is clean and well looked after, food so far has been of a good standard and pool area is lovely! It’s rained today so we took advantage of indoor pool in spa area Can’t fault the hotel at all so far!"