Playa Esperanza Resort

"A wonderful quiet family beach hotel with quick access to the sea. The food in the restaurant was delicious, quite a good choice. Breakfasts are almost always the same but you won't go hungry. I would like to see the possibility of free water at dinner, because drinks are all paid and that's understandable, but at least water should be free. Cleaning is good, towels are changed very often. Quite a lot of activities from the animators. We lived in the apartment building and we were not bothered by the noise from the evening programs. Overall, a very good impression of the hotel. We plan to return!"

"Our stay at Esperanza Resorts was extremely disappointing and absolutely not worth the price. We had booked two lateral sea view rooms. While one of them had a decent sea view, the other (room 2501) had only a tiny glimpse of the sea, with the rest of the view facing buildings. This is unacceptable for the category we paid for. The housekeeping was catastrophic: - dirty glasses and empty bottles left in the room, - dirty plates and food leftovers not removed, - used tissues and trash not picked up, As a direct result of this negligence, the room became infested with ants. This is absolutely disgusting and a clear lack of hygiene. For a hotel charging €400 per night, this is beyond unacceptable. When we complained, the management gave us an absurd explanation: that their staff “does not remove anything unless it is placed in the bin.. In any professional hotel, used glasses, empty bottles, dirty plates, and obvious trash are always replaced and cleaned. Here, this negligence created unsanitary conditions and a very unpleasant stay. To make matters worse, the reception staff were arrogant and unhelpful. Despite several calls to report the issues, nothing was done, and we were spoken to with disrespect and zero consideration for the fact that we were paying such a high price. We spent over €2,200 for three nights, and what we experienced was not even close to the standards of a luxury resort – more like a poor 3-star hotel. No apology, no compensation, no professionalism."

"It’s unfortunate that the service is so terrible as the hotel and location are good. The front desk is awful. There is one reception desk man that is particularly terrible. He was rude to both my daughter and my son. You are treated as if you are going to run away without paying or you have to uncross your legs from the sofa. They have completely forgotten customer service and who is paying. Breakfast is like a rat race. Our room was good with fantastic view. There are lots of chairs throughout the grass property. For the beach you have to pay 21 euros as this isn’t part of the hotel but the beaches are lovely with all sand a clean warm water."