Zafiro Palace Palmanova

"We arrived here for a wedding and stayed at this hotel for 10 days and we did have a great stay and the hotel was stunning but we did have some issues that need to be addressed. - arrived at reception and we found out that certain people in the party had their room upgraded and unfortunately the bride and groom to be wasn’t one of those rooms which we were disappointed in as we felt out of everyone they should have been upgraded first out of everyone. - the groom did express his feelings and disappointment to the reception staff and manager and he didn’t get far. The hotel decided to send a bottle of wine or champagne to the bride and groom room which was a lovely surprise and thought but it was the principle of the situation that we were annoyed at. - the staff in the hotel argued that they were unaware this big group booking wasn’t for a wedding however the bride and groom had evidence of emails back and forth with the hotel discussing further details. - some staff were pleasant enough but we did feel as a whole they didn’t help as much as they could have. - the location was perfect for walking to the beach, local shops and restaurants and bars which there was a range of different types. - the kids area was great, it had a pool, splash park and entertainment most evenings. - however, we did feel the prices for the restaurants at the hotel was quite expensive if you’d didn’t do all inclusive! - sadly when we checked out in reception, one of the guests was presented with a bill of around €700 for an all inclusive bill/package that they did not book or use at all. So there has been a misunderstanding and miscommunication between hotel staff and guests which I believe still hasn’t been sorted as the hotel told us we had to wait for a certain manager to approve this change. But this is something you don’t want to happen again when you are checking out of the hotel. Overall we did have a good trip at this hotel however we were just very disappointed with the staff and involvement around the wedding party."

"We visited the Zafiro Palace Palmanova with our family and friends as part of a large group booking (around 20+) for our wedding in Esporles. The rooms were bright, with great amenities and very clean. The beds were firm, but the pull out sofa bed was good for the kids. The balcony was bright and had a great view of the pool (as do all the rooms which face inward to the hotel) - this is better than it's sister hotel in Palmanova which we've stayed in. The check in and out process was perfect and quick. The breakfast buffet was good, although the coffee machines weren't great and they charge you per nespresso pod in the room. The food and drink can be expensive in the hotel, so may be worth going all inclusive if you intend on eating and drinking in the hotel. The staff were all super helpful and friendly, and everything is pretty much a short walk into palmanova beach, bars and restaurants. Will definitely go back! Thanks Zafiro team"

"Just amazing! Going to book again for next year!"