Ilunion Palmanova Mallorca

"Came here for a family holiday and booked with the knowing that the Alua hotel chain was really good however this hotel had got new owners at the start of summer. The hotel is spacious and really good for daytime games and evening entertainment. Food is really good and plenty of option. With the all inclusive aspect, you only get free alcoholic drinks at meal times. During the day and night, only soft drinks are free and the beer was €3.50. Be aware this hotel is a 3 minute walk away from Magaluf strip so in the summer it would be a lot noisier than end of season. The beach is close by but the walk back up is a tad steep. Most of the staff are really pleasant but there was one pool side worker who we had a dealing with. We’d left something important behind on a table and walked outside to the waiting taxi, on knowing we’d left such item, my partner went back and asked the staff if the item had been handed in. One pool side worker said “come with me” to which after moving to the side of the bar said multiple times “give me €15 and you can have it”. My partner was outraged and demanded to speak to the manager. The reception staff were really good throughout this ordeal but we never reclaimed our item. The worker was never seen after that shift and for the rest of the holiday. Probably told to go home as it was the last week of the season. After speaking with various staff at the hotel, they said they’d had heard multiple stories about him so wasn’t something new. Even a fellow guest told us he’d snatched a phone off him when going to hand it in as lost property. This has scuppered the chance to come back if they employ staff like this. Kids enjoyed it so I’ll leave on a slightly good word!😂"

"We had a great half term get away. After the flight was changed to 12hrs later (easyJet) we were annoyed and gutted that we lost our on a day, but the hotel made up for it. People moaning about the food are nit picking. If you want a la carte for every meal, then it's probably best you find your own places to eat. We were AI, meals were buffet style, some food repetitive, but they also had themed food such as seafood, tacos, pizza. There was plenty of variety and if you didn't want to eat the same food everyday, you can simply pick something different to eat every day. Snacks bar was burger, chicken burgers, chicken kebab, chips, fish, onion rings etc Plenty of desserts to choose from as well. Hot and cold. We read about the drink policy, so we weren't shocked, also if you need to get absolutely wasted to enjoy your holiday, maybe that an individual issue. Its self service, the wine, so I treated it more as an honour system. I could have poured more, but didn't feel the need to. Pool was freezing, but didn't stop the kids from being in there all day. It was the last week of the season, so lots of activities and the hotel staff decorated the hotel really nicely for Halloween, even had a scare trail for the adults!!! Rooms were fine, we had 4 in one and it was big enough for what we needed. Overall we enjoyed our stay, staff were lovely, and any query we had was answered straight away. Would definitely recommend"

"Stayed here in May all inclusive and decided to book a break for ourselves on half board, despite a change of company name it’s still as we expected. Food is more than adequate for breakfast and dinner, the staff are friendly and attentive. There are Spanish rules around lol inclusive drinks but you can pay an additional upgrade in the restaurant daily or at reception for the duration, we chose to do it daily. Pool area’s were fairly quiet considering the time of year and winding down to end of season. As per a review I have seen it was not over run with kids as we have now been here since 21/10/25. This is a family hotel so you can expect some levels of children but all in all the hotel keep them entertained with activities and entertainment. As an ex hotelier I struggle find fault with this hotel from start to finish. Quite clearly people either don’t understand or misunderstand what this hotel has to offer. Location is perfect to the beaches, amenities and the area it’s in is quiet and safe. See you in 2026"