Globales Palmanova Palace

"When we arrived we were pleasantly surprised by the cleanliness of the hotel and the helpfulness of the receptionist who changed our room for us for better accessibility. We entered our room which was very clean but could not find any tea/coffee making facilities. We asked at reception and was told we could hire a kettle for the week, for an additional cost of €17.99, we also enquired about the safe and was told this was also an additional cost of €48 plus €10 refundable. As we were based on the same floor as the restaurant we were enjoying the enhanced smells coming our way and was looking forward to our meal. Everything looked and smelt amazing but was very bland in flavour, we managed to find something to our liking and the desserts were lovely on the first night, after our meal we went to the coffee machine to find that it was switched off, and told we could only get hot drinks in the bar. Breakfast was nice, and there was always a selection of parties as well as hot food. The snack bar was only open from 11am until 1730 and always had hotdogs ( which were nice) hamburgers, chicken nuggets and pizza - but the nuggets were always hard and pizza overcooked. If you wanted any snack after that time you needed to use an over priced vending machine. For cleanliness I would give the hotel 5 stars. The entertainment was mostly excellent and Alberto from the animation team deserves a special mention as he was exceptional. I would not recommend the food or the additional charges. The steps into the pool were steep and we both found it would be difficult to use if you have a disability or physical impairment."

"The hotel is very clean and the staff work tirelessly to keep it like it, 2 things to be aware of are the pool doesn’t have very easy access, therefore not suitable for anyone who doesn’t like going in by ladder style steps, neither of us could use the pool because of this but we found a lovely kids pool up a few steps which was lovely just to cool down in, I could sit on the floor with the water coming up to just above my shoulders, I’m 5’6. The worse part of the hotel is the food, it’s very repetitive and bland, there is however a microwave to warm up the barely warm food, one thing to note is hot drinks aren’t available at lunch or dinner and there isn’t a kettle in the rooms, you can however get hot drinks at the bar after lunch and dinner, when the bar opens, the animation team are all brilliant and go out of there way to make sure everyone is having a good time, a special shout out to Alberto"

"where do I start this is honest review as you will get hotel nice staff nice animation good rooms nice clean areas lager great drink in general good but one massive let down the food is the worst I've ever had 1 meat per day usually chicken legs or chicken thigh very poor quality everything is cold breakfast was even worse bacon or should I say bacon fat is not good for this hotel to attract anyone the food needs a shake up because it is as bad as reviews say it's a let down as staff etc are great"