Fergus Club Mallorca Waterpark

"We went with a family of 3 at the end of September. The hotel is very large, and we were there during the off season, so it was not crowded at all. During the high seasons, I can image it might be very crowded. The room was a good value for money, and the food all inclusive options offered a variety of choices. We had the Magnus upgrade, and I would recommend it as our restaurant (less crowded) and bars (separate queue) were definitely worth it. The food in the buffet was sometimes cold, but there were microwaves to reheat, and the Magnus option for individually prepared fish, steaks other options made the choices plentiful. The professionalism, coverage and attentiveness of the lifeguards at the pools and slides was like no other I have seen at any other pool or waterpark. The pools (cleaning and maintenance) were done very professionally. However, the best part of the experience was the animators (Cesar, Julian, Michael, and many more) who looked out for the kids (our 10 year old [Nando]). Their attitude, enthusiasm and constant presence made the experience for our child (and adult activities like mixing drinks) a big bonus. Each day there was a program of activities for the kids that kept them busy. From organizing ping pong tournaments, football, pool games and even to a video game room ensured a constant excitement and engagement. They never seemed to run out of batteries. I would recommend this hotel as a very good value for money and would return again, as it was just what we needed to escape as the weather was getting cooler in Europe."

"Decent hotel but could be better for amount paid. Good location with a few bars nearby and if interested the Kathmandu park is 5 mins walk. We. Are at the end of the season and it tells. Pool is freezing and slides limited opening for just over half an hour. A day for ones we would want. Not great. People are out before 7:30am to put towels on sun beds as only so many are guaranteed sun. So if you're out your room after 8am you won't get a bed in the sun!!!! We were Magnus and the rooms were quite spacious although found lacking storage especially in the bathroom which was very small. You could do with just a shelf so you can store your shampoos etc. Restaurant we only used the Magnus one and although the food was reasonable quality it was ALWAYS COLD. Even stuff that was brought fresh out was tepid. Only thing hot was if you got pizza straight from oven. Food was similar day in day out a guess typical for type of hotel but cold food isn't great. Cleaning staff were good. Overall average stay. Would I come back probably not."

"we travelled oct 25 for half term and from the off you could tell it was end of season and the staff were packing up and the place needed tarting up asap. only one slide open at a time for 45 mins which was clearly a cost saving exercise, loads of tiles missing from the pool floor everywhere and the pool was freezing and i mean cold- sea is far warmer. we actually had really good weather for the 10 days and the cleaners were great - especially helpful when having accidents with the baby, but the customer service about stops there. The food was bang average at best with limited signage on cakes to say what was what - 3 members of staff one night had to come over to work out if there was coconut in a cake I wanted. In the magnus restaurant a friend of ours was burned by the chip pan that that have no guard up to protect people from - porter poured a frozen bag of chips in the fryer and the fryer oil spilled out and splashed her - all week my friend was trying to track down an incident report from them which to this date they haven't done, they thought paying for a DR alone would suffice... overall a typical chain that is probably getting to big for its self and losing the personal touch they probably once had. I would go again but only if I won it as a free holiday in THE SUN."