Fergus Club Mallorca Waterpark

"The reception team is not friendly, no smiles, and we felt like we were bothering them… Our rooms (called "suites" in the hotel description but which were not at all) overlooked the ground floor, directly onto the lounge chairs of the pool and slides, not pleasant at all. As a result, we had items stolen that we had put out to dry and heard the procession of suitcases from arrivals and departures early in the morning and late at night throughout the stay… as for the all-inclusive package… very disappointed, the meal buffets were decent but the restaurant looks like a cafeteria. For drinks at the bars, 1 cocktail choice per day and non-alcoholic drinks, everything else was extra. The hotel is located not very far from the beach, that was pleasant. In short, we will not return to this hotel even though we liked the region."

"Despite reading numerous horror reviews of the resort, we had an absolutely fantastic time! The staff were very attentive and helpful and the resort was very clean. The location is very close to the beach (5 min walk) and all of the Magaluf strip. It's a great family atmosphere, with daily evening entertainment for both kids and adults. The Magnus rooms are well laid out and relatively spacious with room to sleep 5. The value of our trip (around £3700 with Magnus upgrade) was fine. Not great but not bad either."

"Great rooms, pools, slides, staff and location! Would definitely recommend to anyone with young children! Only problem was the reception staff - they acted like you weren’t there waiting, and when they did lower themselves to speak to you they were very slow and didn’t seem to have a clue about anything. Such a shame because all other staff - bar staff, cleaners, catering and security were all very friendly and helpful."