"Travelled with my two daughters. We booked a pool view room. On arrival we went to our room in block 4 and found it was a corner room, overlooking the below room which had a swim up pool and some gardens. Having paid an extra £150 for a pool view room , I wasn’t happy. The room was also still dirty, food in the microwave and stains on the chairs and couch etc. Called reception and they said to wait and they would call back. Having travelled very early , my daughter was getting quite distressed and wanted to go to the pool etc. We headed back over to reception and said we would like to sort it now. They did switch rooms and we were given a pool view. Not sure how they counted overlooking someone’s swim up pool and nothing else as a pool view?
Anyway moved to block 3, 1st floor. This room seemed fine until we got back from the pool and found the balcony swarming with ants. Up the walls, over the balcony posts, all over the floor etc. Again, had to call reception and they sent someone within minutes . They sprayed it all and cleaned it for us. This was fine until our last night when they started returning. We also had to ask for a replacement hairdryer and kettle as these were broken.
The hotel is excellent for children . The pools, surrounding gardens etc are immaculate. The cleaners work very hard. We always felt very safe, lifeguards are very observant and the kids loved it. Staff very helpful and friendly, food at the pool bar was lovely, main resteraunt was busy, food was ok. We found breakfast to be the best with lots of fresh pastries and fruit. We were half board plus, we stayed for 5 nights, but if you stay for under 7 you aren’t allowed to book Rita’s or the other one. Foam party was really good fun, the mini disco etc was great.
The swings/play area isn’t very safe. Anyone can walk in where it is located next to the car park. There are no gates etc. We were told by a family that up until last year local teenagers/men were walking in using the football pitches. We never left my daughter, but other parents were just leaving toddlers there and going for a drink. One evening a toddler was lost, crying in the swings on his own and it took around 20 minutes to locate his parents who where drinking watching the show. Again, hotel staff were very good at dealing with this.
One thing I didn’t like was that as we were half board sometimes you were allowed to pay for meals and drinks, other times they would say no and scan your bracelet. We were then given a bill at the end of our stay, but hard to keep up with what we had paid for and what we hadn’t. We wanted to just pay as we went , but one rule one day and another the next.
The area is residential. It’s in a steep hill to the beach which isn’t great in the heat. It is only a 10 minute walk. We, however did not feel safe in the area. The hotel is located in a quiet part and I’d say the run down end of can picafort. The one evening we ventured into the town, around 7pm we were followed by 4 men. We walked past them sitting outside a bar, they stared at us, said something to each other, left their drinks and began following us. We were scared and went into the nearest restaraunt by the beach and stayed there. We didn’t go out again after around 5pm. Just something to bear in mind if you are a single mum or just women in your group.
This obviously put us off returning , which is a shame as the hotel is perfect for families. Overall a good holiday, but won’t return due to location and niggles that you wouldn’t expect at a 4 star at that price."
