Ilusion Vista Blava

"I would like to start to say a big thanks to every member of the staff. In particular Ana, the receptionist and Maria the lady that worked at the restaurant. They were both very helpful and so kind to us. I also would like to thank the people that worked at the kitchen for helping us out with the cake so we could celebrate my niece’s birthday. Thank you so much for everything. We loved our stay."

"We knew this was a 3 star but didn’t realise the stars were similar to z list celebrities. There’s only a few pleasant things to say about it. The staff doing their general expected duties were all very nice and too be fair the all inclusive drinks were pretty good. The position of the hotel was decent not too far from the beach and lots of restaurants and shops. We had a pool facing view which got great sun. Having read all of the good reviews we took a chance on it. I really am confused by other reviews as to why they were so pleased. The tables around the pool were filthy never wiped. The food was shocking. You do expect repetition but the selection was poor. Same things everyday, often settling for a cheese and onion cob, until you get to day 3 and nearly break your foot as you drop the stale cob on it. We saw some abysmal desserts baked pears one day next day chocolate covered pears and by end of the week chocolate covered pears with nuts on. Another effort was sub standard biscuits in custard. Even after a few days they had started to cover the croissants at breakfast in chocolate and the next day added a coconut topping. We ended up eating out most days which you shouldn’t have to do when you pay all inclusive! I haven’t written a review for a while but feel this one is much needed."

"Hello, me and my mum stayed at your hotel in Mallorca 17th-21st October, the first night we arrived my mum wasn’t happy about the bar closing at 12 and she had had a considerable amount to drink so was more then likely a bit sassy, however she was not served a drink and left as was, she shouldn’t have been sassy but she was drunk, happens all the time… Shortly after that she was outside smoking, and all of a sudden the bar manager came out and said “ I am off my shift now, lets go” trying to have a physical fight with my mum, my mum was confused and said what?, she then repeated that again and then a third time and as anyone would my mum stood up and the manager then went for her, there are witnesses who can vouch this Aswell. As I was asleep my mum couldn’t get into our room as we only had one key card, she was then refused a key card at reception leaving her nowhere to sleep the night, she then had to stay with some people she had met, this is awful as she was drunk and alone in a foreign country with no one to help her. That morning, I was looking for her and was sent on a wild goose chase by staff and only found her once she answered the phone, now looking back on this, this was spiteful. I am absolutely disgusted and appalled and will be leaving a bad review, we both then felt like staff where rude to us the rest of our stay, even though me myself was not involved, just because I was with her. Not only that but she told people that me and my mum were “bad people” and that she did not like us. We felt intimidated whenever she was around as she was giving us evil looks, this completely ruined our short trip, that I paid for as a birthday present for my mum, the way she was treated is quite frankly disgusting and I’m demanding some sort of compensation as this is awful! Her name was Mariella or Marbella."