Hipotels Hipocampo Palace

"lovely hotel very quiet. The buffet restaurant had a huge choice at breakfast and in the evening. Quality ingredients lovely fresh pastries and bread, fresh fruit etc. The evening entertainment was much better than any of the other Spanish 5 star hotel. we missed the Flamenco evening but the other evenings were all music but different genre. We had a suite situated in a separate building across the quiet road two rooms and a bathroom, very clean. I won't comment on the furniture or decor as the hotel closed the day after we left for a full refurbishment."

"The best hotel we have been too definitely worth it’s 5 stars. The staff were all so helpful and couldn’t do enough for you especially Victor in the lobby bar who was so good with my grandchild. The breakfast and dinner was absolutely delicious. The hotel was very clean and the housekeeping staff kept our rooms so clean. The staff in the restaurant were very good too. The pool bar was great for a light lunch which was also delicious. We received a very warm welcome from the reception staff also. We can’t wait to return to this hotel."

"We have stayed at this hotel on a number of occasions but do not think we will return. The pros:- 1. Most of the staff are pleasant, in particular: Miguel (concierge), Victor (bar), and Iago (pool bar). 2. The swimming pool/swimming pool area. The sun loungers are spaced apart from others which is good for privacy. Cons:- 1. Restaurant. I will caveat this by saying that the breakfast was good. The dinner, however, was not. In our experience, the majority of the food from the buffet was lukewarm at best. Moreover, on a number of occasions, our salt shaker either did not work or did not contain any salt. 2. Laundry service. One day, I saw laundry packages being delivered to the hotel at approximately 1pm. I therefore expected that my laundry would be delivered to my room shortly thereafter by the hotel staff. I phoned reception mid-afternoon to request an update as it was not yet in my room. I was told it would be brought to my room in a hour. There was no explanation as to the reason for the delay. Unfortunately, an hour passed and I was still without my laundry. I, again, contacted reception and was told that the parcel was in the other hotel building. I was told that the parcel could not be brought to me at that time. I was advised that it would take a hour or so. I requested a further update just before 6pm in person at reception. I received my package then. There was no apology. 2. Entertainment. Circus acts, magic shows, and acrobatic shows are not what we expect from a 5 star hotel in Spain. We would have appreciated more traditional Spanish music acts. 3. The selection of ice creams at the pool bar within the locked fridge was very limited and not well stocked."