"Who in the world rated this hotel a 4 star? Firstly, when we were given our room key we tried to enter our room but it started beeping and flashing red and wouldn’t let us in. We had to ask for help and there was so much confusion since my partner had gone down to ask for help but then a man came and took the lock off and fixed it even though my partner was at the desk asking for help, just zero communication really. Secondly, we chose self catering so we could eat in some nights and then other nights go out for meals. This was IMPOSSIBLE to do due to the kitchen being awful. The stove was crusty and dirty, there was one knife to eat with, no oven, barely any utensils. Thirdly, when I drew the curtains this big long plaster scene thing fell on my head, who knows where the heck it came from but it isn’t good enough. When the man from the desk came to our room to get it he just grabbed it and walked out, there was no I’m sorry for this we will fix it for you, he just clearly didn’t give one about it falling from the curtain and couldn’t be bothered figuring it out. Fourthly, when we opened the wardrobe we noticed the top of the wardrobe is completely falling off, no effort from the hotel to fix it????!!!! After all of this only being in our room for an hour maybe even less, we went down to the desk to complain, the hotel staff had no remorse whatsoever, no sorry or anything. I already felt bad enough going down to complain again, yet we didn’t even receive a sorry despite our room being a piece of rubbish. Fifthly, when we were ready to sleep we turned all our lights off, but there was one light that wouldn’t switch off. After me and my partner trying to figure it out, I found a switch that was broke so we couldn’t flick the light off. What REALLY annoyed me was the fact the staff or whoever it was had left that on after the last people staying and obviously couldn’t be bothered trying to fix it, because we for SURE did not turn that light on and it was on when we arrived. Due to this, we had an electrician in our room for 30-45 minutes at night when we wanted to sleep after a very early flight, the electrician was lovely and did fix the problem. Sixthly, the general cleanliness of this place is disgusting. Mold on the taps, this is actually disgusting if you’re a hotel at least deep clean for the next people staying. It’s BEYOND me. What is the worst thing, the plug hole in the shower is just filled with hair so the water fills up while getting a shower without even needing a plug in it. I live in a house, 3 girls, and it takes weeks for our plug to build up with that much hair. It was VILE, I wanted to take the hair out myself because it was making me feel ill every time I showered but that’s not something I should do while on holiday. ALSO, the bath had some sort of stain in it, and the hotel have clearly
attempted to paint over it (with a colour that doesn’t even match the bath). God knows what the stain is. Also why is the water salty??? When I come back from the beach I don’t really want to shower in more salty water, it’s impossible to feel clean in this disgusting hotel. Our AC is also missing over half of its screw cover caps. I don’t think I’d complain as much as this if my bed was actually comfortable, but no it feels like I’m sleeping on what I can only describe as sleeping on the sun loungers around the pool which are also terrible themselves. Basically nearly everything is falling apart here. I don’t think I can name you one good thing about this hotel. This was me and my partners first holiday together, we spent so many months saving and working really hard to be able to afford this holiday. It’s very disappointing and to be honest quite sad for us to stay in a hotel which is just horrendous in every way. So to put it straight, for your own good, don’t stay at this hotel you will have a terrible time. We are just so grateful we stayed in such a beautiful area by the most unreal beaches ever where we spent majority of our time. I will insert pictures below of some of these issues."