Grupotel Mallorca Mar

"We stayed here for 9 nights from October 23rd — our second and final stay at this hotel. At first, everything seemed fine, but unfortunately, things took a turn early in our stay. On our third night, I had a very unpleasant encounter with one of the Food & Beverage supervisors in front of the entire dining area. My wife and son had gone up for food while I stayed at our table (a setup for 3 guests near the fire exit). Suddenly, a staff member — who appeared to be in charge of the shift — approached me aggressively, speaking in Spanish and pointing out that our table was meant for larger groups. I calmly tried to explain that we hadn’t moved or rearranged anything, the only thing we moved was a chair as we assumed someone had used our 3rd chair for their table— we simply sat where tables were already set — but she refused to listen and instead made a scene, slamming down a laminated chart and then opening the nearby fire exit on a cold, windy night in what appeared to be an attempt to make us move. Ironically, she then blocked the exit herself with a trolley, which clearly violates basic Health & Safety regulations. Throughout our meal, she and other staff continued to talk about us and deliberately avoided clearing our table. I later went to reception to speak with the duty manager, only to discover she was the same person. As a Maintenance manager myself (in a 4-star property in the UK), I understand that staff can get tired or frustrated, especially toward the end of a long season. However, there’s no excuse for causing a public scene or treating guests disrespectfully. A quiet, polite conversation would have resolved everything easily. Unfortunately, this incident really affected our holiday — and it was only night three. I also emailed the hotel afterward to raise my concerns but received no reply. During the rest of our stay, we noticed signs that the hotel was winding down for the season. Milkshakes and ice creams for children ran out and weren’t restocked, and the kids’ dining section was closed during the final evenings. While I understand that stock may be limited toward the end of the season, guests paying for an all-inclusive experience should still receive what’s advertised. On a positive note, the housekeeping team were excellent — our room was cleaned daily and always looked great. However, maintenance could improve: it took about three hours to replace batteries in our remote, the light switch in our room came off in my hand (which I fortunately knew how to fix safely), and the air-conditioning unit had visible live wires and a dirty filter. The shower head and faucet were heavily scaled, and a patch repair on the bathroom ceiling suggested an old leak that hadn’t been properly fixed. While many staff were friendly and helpful, a noticeable number seemed disengaged, likely due to the season’s end. Still, professionalism should never drop — guests deserve consistent service all year round. Sadly, due to the management incident and lack of response to my complaint, this will be our final stay here. With better leadership, communication, and maintenance, this hotel could easily meet its potential — but for now, it falls short of the standard expected from a 4-star property."

"Resort- Outstanding Food- Delicious Staff and holiday reps- Brilliant Overall experience- Wonderful Can't wait to return"

"Our stay at this hotel was very disappointing. From the moment we arrived, the staff made us feel unwelcome and uninterested in helping. We understand that it’s the end of the season, but that’s no excuse for rudeness or poor service. We came here for a holiday, not to be treated like an inconvenience. The cleaning manager even told the staff on our floor not to take our plates, simply because our one-year-old baby isn’t the tidiest eater. That kind of attitude towards families is unacceptable. The male receptionist, who speaks German and English, was particularly rude and unhelpful. He couldn’t even tell us when our room would be cleaned — he said the cleaners finish at noon, but they were still working around 2–3 pm. When we asked about the cash machine right next to the reception desk and whether it charges fees, his only response was, “I do not know.” Overall, the service here was careless and unwelcoming. The staff clearly seemed tired of the season and took it out on guests. We felt uncomfortable and unwelcome the entire time. Definitely not the kind of atmosphere you expect on a holiday."