VIVA Eden Lago

"Unfortunately on arrival our room wasn't ready & we had to wait a couple of hours, it soon became apparent that this was a regular occurance as there were people waiting everyday in reception for their room! Also the apartment I had booked was not available so they upgraded us from half board to all inclusive, this was very much appreciated but the room we were given was very small. I got the impression that they were overbooked & overwhelmed by the number of bookings. A member of my family has a nut allergy & a member of the kitchen staff took the time to point out various foods to avoid & explained the labelling system which was appreciated. However not all food was labelled & some labels were clearly in the wrong place which potentially could have been catastrophic! The second pool was too small & full of inflatables & children were dive bombing in the pool. Personally I think the second pool should be adults only as there is already a great children's pool! We had no problem getting sunbeds. The entertainment, facilities & kids club was great for children & the staff were great. The evening entertainment was enjoyable. The drinks & snacks in the Sports Bar were great. The beach is only a couple of minutes walk away. Need to use a taxi or bus to go anywhere - reception staff will arrange a taxi to pick up if needed. Hotel is clean & tidy, nice view of the lake but pack insect repellent!"

"Really excellent hotel, and for families without allergies it would be close to perfect for a fun family holiday. Below are some pointers on traveling as vegan and/or gluten free, and a point on sun loungers. However these are pretty standard to all hotels, so we think this one still deserves 5*. It is a lovely looking hotel, spotlessly clean, the staff are great, the entertainment is brilliant fun (the Stromboli circus act is one of the best we've see for in-hotel free entertainment and the kids' entertainers work so hard). Everything wrapping up at 10pm was ideal for a holiday with little kids, there was minimal noise after the post-entertainment rush back to the rooms! The location is brilliant for the beach. The rooms are modern and well-appointed. Good sized fridge, plates and cutlery etc. The toddler pool is great, the kids' pool with the bouncy slide is great fun, the box of beach and pool toys to borrow is a brilliant idea. The wrist band to tap in and out your room and pay for drinks and food is absolute genius. The hotel offered a bus service to Alcudia old town for the market. We found it impossible to get a public bus or a taxi and fortunately were able to get on the hotel bus, but it books up quickly so book your place as soon as you can! The hotel also hires out prams per day which was very useful. We have a few tips for travellers with allergies. My wife is coeliac so gluten free was essential, and we both eat plant-based/vegan which adds to the complications! The hotel can and will absolutely cater to dietary needs, you just need to track down the right people early on. Tomek and Kiko were outstanding, as were all the catering team, once we got in the habit of pre-ordering at 5.30/6pm and then coming down for dinner around 7pm. You won't want to rely on the buffet, the labelling is unreliable, but anyone with allergies will know this is common to buffets anywhere in the world! There are not many vegan options in the buffet, especially not vegan proteins, but again this is a common issue with buffets and the staff will look after you if you ask. Just a note on sun loungers; we almost always found a sun lounger, but not necessarily by the kids' pool which is of course where our kids wanted to be. We didn't want them out of sight and you can't see the kids pool from the adult pool area. We had a view of the kids pool from our room, and people absolutely do reserve sun loungers, at least in peak summer when we were there. The first towels go down around 8am and by 9.30am every lounger is reserved with a towel. So if you want a lounger in the morning I'm afraid you will have to do the pre-breakfast towel dash. We never did, and would usually find something came available by about 4 or 5pm."

"We stayed for 7 nights from the 28th July 2026, booked through Jet2. We had great stay here and have no complaints whatsoever. We was greeted by a very pleasant and friendly receptionist on arrival, our room was 612 so a separate villa block from the main hotel, it was lovely clean and bright. It had aircon, all facilities you’d need, we had a twin room and a sofa bed to sleep 4. There is 3 pool areas, the kids pool with the inflatable pillow was a big hit with kids ( and parents!) and a lovely splash pad with slides too. The scenery around the pool area is stunning with the lakes, trees and hills all around. Yes there was mosquitoes, but not as bad as people had made out. The restaurant was clean, and always topped up, I’m not a big meat eater but there was plenty of beautiful salads, fresh bread options, fresh fruit ect. Branded Coca Cola Santa sprite ice tea ect estrella beer, rose white and red wine. We was half board, so cannot comment on all inclusive, but for what we had we was more than happy and the children were happy with the choices too. Evening entertainment was good for the children, a mini disco and then after some sort of singers , magicians dancers ect. My 10 year old made use of the football pitch each evening too, also there is a small trampoline and bouncy castle, also a tennis court and a gym. All in all it’s a brilliant hotel, and only a 5 minute walk too the beach, and a 2 minute walk to local bus stops. Thank you viva Eden and jet2 😊"