Globales Condes de Alcudia

"Great hotel with everything you need. Nice staff across the hotel. Good food. Small swimming pool but lots of sunbeds and seating areas. We spent most days at the beach, only 5 min walk."

"Stay away! Terrible food and unbearable comfort. I have been visiting Alcudia with my children for 12 years in a row, so I know the area well and have stayed at different hotels over the years. This was our first time at Hotel Condes de Alcudia, and without a doubt, it will also be our last. Unfortunately, so many things were wrong that it is difficult to know where to begin. The two biggest problems by far were the terrible food and the appalling level of comfort due to extremely poor air conditioning. The food was really bad! The selection was poor and repetitive, with no decent alternatives to pork. It was basically one big low-quality pork fest. The fish was badly prepared and often full of bones. This was simply not a buffet we looked forward to eating from. Quite the opposite. We left the restaurant disappointed and hungry for 10 days in a row. I raised the issue within the first few days, but nothing changed. The snack bar was constantly running out of food, and the service there was slow and inefficient. On several occasions, it seemed as though the staff simply could not (or would not) keep up. Even something as basic as coffee was a huge disappointment. If you wanted proper coffee, you had to pay extra, despite being on an all-inclusive package. What was otherwise offered was some kind of cheap coffee concentrate that tasted absolutely awful. On top of that, drinking water was not available 24/7. Water was only available while the bar was open, which I find completely unreasonable at an all-inclusive hotel in Mallorca in the middle of summer. The air conditioning was hopeless! The air conditioning in the room had almost no effect. The same was true in the restaurant and lobby, where it was often uncomfortably hot. When we reported the problem with the air conditioning in our room, no real help was provided. We were not even offered a fan or any other temporary solution. The situation culminated in a complete breakdown of the air conditioning throughout the entire hotel during the final two days. In my experience, the way this was handled was terrible. Plenty of apologies, but no useful solutions. The rooms are pure budget. The rooms are very small, with hardly any surface space and very limited wardrobe/storage space. Everything feels cheap and stripped back. There was not even a refrigerator in the room. If you wanted one, you had to pay extra to rent it. I have never experienced this before on a holiday of this type, and it says a lot about the general standard of the hotel. The cleaning staff were also extremely noisy early in the morning. Furniture was dragged around, there was constant banging and rumbling, and staff spoke loudly in the corridors, making it difficult to get any peace and quiet. The lifts are hopelessly inadequate. For a hotel of this size, with nine floors, there were only two extremely small and claustrophobic lifts. Long waits for a lift were completely normal, and their capacity was almost absurd. If four people were inside at the same time, the lift was already packed to its absolute limit. This is yet another example of the hotel facilities simply not being designed to cope with the number of guests the hotel accommodates. The pool is far too small. In my opinion, the pool area is nowhere near large enough for the number of guests. The pool is small and constantly overcrowded. At the busiest times, it felt more like a giant pot of human soup than somewhere you would actually want to relax. Conclusion. After 12 years of holidays in Alcudia, this is without comparison the worst hotel experience I have ever had. My clear advice: Stay away! Find another hotel! Even if it costs more. In my experience, Condes de Alcudia is a bare-bones budget hotel with poor food, inadequate facilities and air conditioning that you simply cannot rely on. And honestly, it wasn’t cheap! I will never return."

"We recently stayed at Globales Condes de Alcudia. While there were some positives, unfortunately we wouldn't consider this a 3 star hotel. In our experience, it is much closer to a 2 star. The biggest positive is the location. The hotel is in a great spot and the beach is very close, which was perfect for us. This was especially useful because the hotel pool is extremely small considering the size of the hotel and the number of guests. The rooms are clean and are cleaned regularly, which we appreciated, and some members of staff are absolutely lovely. However, the rooms themselves are very dated and basic. We stayed as two adults and a child, and once you have three people and your suitcases in the room, there is barely any space to move around. Unfortunately, the food was one of the biggest disappointments. We found it very basic and repetitive, and the evening meals in particular were very poor. In the end, we chose to eat out every evening despite having paid for all inclusive. It's also worth knowing that not everything is actually included in the all inclusive package. We also found some of the restaurant staff to be quite rude and unwelcoming, although I want to stress that there are other members of staff around the hotel who are genuinely lovely and helpful. For families with young children, there are also some safety concerns that parents should be aware of. The hotel has two open entrances and, from what we experienced, it very open and accessible to members of the public. Equally, a young child could potentially wander out of the hotel, so we didn't feel it was particularly child friendly or secure, and it has NO child facilities such as parks or play areas. We were also concerned about the lifeguards around the pool. During our stay, we noticed them spending time looking at their phones rather than appearing to actively watch the pool. With children using the pool, we didn't find this particularly reassuring and felt the pool area should have been supervised more attentively. There are only two lifts serving a nine floor hotel, so at busy times you can spend quite a while waiting. The in room safes also cost extra to hire and we felt they were expensive. Overall, the hotel is clean, basic and in a fantastic location, and the closeness of the beach is a major advantage. However, based on the small and dated rooms, poor and repetitive food, tiny pool, additional charges, limited lifts and our concerns around child and pool safety, we don't feel it lives up to a 3 star rating. For us, it was definitely more of a 2 star experience."